* Managing the human resource value chain of the organization from talent planning to exit.* Developing and enforcing standard operating procedures of the various departments.* Maintaining corporate and private client relationships for the organization.* Managing daily operations of the organization across all departments.* Forecasting and strategizing with the board on organization vision and business development.

Key Responsibilities: Staffing & Recruitment • Forecasting future manpower needs and formulate appropriate strategies for meeting manpower requirements.• Orientation and onboarding of new employees• Managing and updating all data pertaining to employee records from recruitment to exit.Learning & Development• Identifying training needs and knowledge/skill gap for each employee • Developing and aligning Learning & Development strategy with line managers.Performance Management• Spearheading the bi-annual performance management program.• Developing a recognition and reward policy for talented employees identified through the performance management program.• Collaborating with heads of units in developing job descriptions, key performance indicators for the performance appraisal process. Compensation Management• Developing total reward system based on compensation policy business strategy of the hospital.• Conducting salary survey annually and recommend salary structure to the management.Employee Relations and Engagement• Establish a network of relationships with the employees to improve work efficiency.• Reducing employee turnover and maintaining a positive employee experience.

Health Insurance and Managed Care ConsultantKey Achievement• Multiple successful negotiations and agreements for healthcare service delivery with local, national and multinational organizations resulting in increased revenue for the hospital.

Key Responsibilities: Strategy• Setting up a fully functional Human Resources department in the hospital.• Providing strategic business support to line managers in all departments.• Maintaining the hospital's corporate communication online and offline.Staffing & Recruitment • Forecasting future manpower needs and formulate appropriate strategies for meeting manpower requirements.• Orientation and onboarding of new employees• Managing and updating all data pertaining to employee records from recruitment to exit.Learning & Development• Identifying training needs and knowledge/skill gap for each employee • Developing and aligning Learning & Development strategy with line managers.Performance Management• Spearheading the bi-annual performance management program.• Developing a recognition and reward policy for talented employees identified through the performance management program.• Collaborating with heads of units in developing job descriptions, key performance indicators for the performance appraisal process. Compensation Management• Developing total reward system based on compensation policy business strategy of the hospital.• Conducting salary survey annually and recommend salary structure to the management.Audit and Compliance• Ensuring organization complies with all set standards of The Federal Ministry of Health and Health Facility Monitoring and Accreditation Agency.• Developing and updating the employee rules, policies, and conditions of service handbook in compliance with the relevant labor laws.Employee Relations and Engagement• Establish a network of relationships with the employees to improve work efficiency.• Reducing employee turnover and maintaining a positive employee experience.

Summary of Responsibilities Coordinating all customer care, medical records, and patient journey functions in the facility. Achieving heightened levels of patient satisfaction and experience. Liaising and working with clinical and non-clinical staff to ensure flawless level of service through the patient journey. Supporting team member with orientating, training, and counselling team to achieve KPIs and patient satisfaction. Maintaining rapport with patients, customers, clients and medical team. General clinic operations and management.

Specific responsibilities include - Designing and facilitating all nutrition care programs, health talk and seminars in the hospital. Assisting health care providers with all nutrition care programs and participate in all hospital activities. Formulating individualized meal plans for various conditions, following up on each patient to ensure compliance and adequate management of their conditions.