Rui Morais

Rui Morais Email and Phone Number

Retail | Area Manager | Universo Sonae @ SONAE
porto, porto, portugal
Rui Morais's Location
Porto, Porto, Portugal, Portugal
Rui Morais's Contact Details
About Rui Morais

Professional Experience:• SonaeCom - OPTIMUS / Mass Market - Senior Project Manager;• SonaeCom - OPTIMUS / Mass Market - Customer Value Management;• SonaeCom - OPTIMUS / Mass Market - Product Manager;• SonaeCom - OPTIMUS / Controller;• Sonae SGPS - Universo, Direct Banking / Marketing.Goals:• Fulfilment & Professional Growth• Career Evolution in Marketing & Sales or Customer Service.Specialties: • Marketing & Sales / Project Manager / Process and Quality / Customer Service.

Rui Morais's Current Company Details
SONAE

Sonae

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Retail | Area Manager | Universo Sonae
porto, porto, portugal
Website:
sonae.pt
Employees:
12164
Rui Morais Work Experience Details
  • Sonae
    Retail | Area Manager | Universo Sonae
    Sonae Feb 2019 - Present
    Porto Area, Portugal
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  • Sonae
    Senior Customer Service
    Sonae Jun 2017 - Feb 2019
    Porto Area, Portugal
    Contact Center Team Manager.Project Management.Process improvement within the Customer Service.
    View
  • Nos Sgps
    Customer Service - Vip'S, Special Channel'S And Social Media Manager
    Nos Sgps Jan 2012 - Jun 2017
    VIP's & Special Channel's Team Manager.Social Media Manager: Customer Service Facebook NOS/WTF and Fórum NOS.
    View
  • Optimus Telecomunicações, S.A.
    Senior Project Manager
    Optimus Telecomunicações, S.A. Jan 2006 - Jan 2012
    Marketing/Customer Experience - Mass Market• Definition, implementation and improvement of the online webselfcare Customer Support.• Launching, promoting and managing the new channel for Customer Support by SMS.• Definition, implementation and launching of the new support complaints application for stores and Customer Service.• Consolidation of mass market Customer Service and Customer Experience strategy.• Processes restructure to improve quality of service and… Show more Marketing/Customer Experience - Mass Market• Definition, implementation and improvement of the online webselfcare Customer Support.• Launching, promoting and managing the new channel for Customer Support by SMS.• Definition, implementation and launching of the new support complaints application for stores and Customer Service.• Consolidation of mass market Customer Service and Customer Experience strategy.• Processes restructure to improve quality of service and operational cost cutting.• Improving existing products, services and processes within new functionalities or/and improvement opportunities.• Coordination of Sonaecom (mass market, SME’s and corporate) team projects ensuring implementation and deadlines, for example the new customer bill.• Definition, implementation and launching of the Customer Service instranet. Show less
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  • Sonaecom - Optimus
    Project Manager
    Sonaecom - Optimus Dec 2004 - Dec 2005
    Marketing/Customer Value Management - Mass Market
  • Sonaecom - Optimus
    Product Manager
    Sonaecom - Optimus Sep 2003 - Dec 2004
    Marketing/Offer - Mass Market
  • Sonaecom - Optimus
    Senior Controller
    Sonaecom - Optimus Jun 2000 - Aug 2003
    Planning & Control - Board Reporting
  • Sonaecom - Optimus
    Marketing Controller
    Sonaecom - Optimus Jul 1998 - May 2000
    Controller at the Mkt Department
  • Universo, Direct Bank
    Marketing
    Universo, Direct Bank Feb 1997 - Jun 1998
    "Probationer" at Marketing

Rui Morais Skills

Management Team Management Project Planning Teamwork Customer Experience Team Leadership Telecommunications Customer Satisfaction Project Management Process Improvement Marketing Retail Product Management Crm Business Strategy Negotiation Coordination Customer Service Marketing Management Mobile Devices Strategy Outsourcing Management Consulting Customer Relationship Management Passion Customer Centric

Rui Morais Education Details

Frequently Asked Questions about Rui Morais

What company does Rui Morais work for?

Rui Morais works for Sonae

What is Rui Morais's role at the current company?

Rui Morais's current role is Retail | Area Manager | Universo Sonae.

What is Rui Morais's email address?

Rui Morais's email address is ru****@****imus.pt

What schools did Rui Morais attend?

Rui Morais attended Católica Lisbon School Of Business And Economics, Católica Lisbon Execut, Porto Business School, Universidade Católica Portuguesa.

What are some of Rui Morais's interests?

Rui Morais has interest in Poverty Alleviation.

What skills is Rui Morais known for?

Rui Morais has skills like Management, Team Management, Project Planning, Teamwork, Customer Experience, Team Leadership, Telecommunications, Customer Satisfaction, Project Management, Process Improvement, Marketing, Retail.

Who are Rui Morais's colleagues?

Rui Morais's colleagues are Chayane Cardoso, Sao Oliveira, Ana Oliveira, Fernando Novais, Miku Channel, Maria Inês Neves, Tânia Sanfona.

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