Published research on active malware families and created scripts to decode them. The decoder was also implemented as a VirusTotal featureEnhanced analyst productivity by developing tools to streamline alert triage and automate report generationPerformed detailed malware analysis in order to extract actionable data for clients Prevented ransomware and data theft attacks by quickly identifying malicious activity in client networksCreated comprehensive reports of malicious activity for technical and executive audiencesPresented walkthroughs and tools to team members that enabled them to quickly identify malicious activity, and automatically extract indicators or compromiseLeveraged multiple cybersecurity solutions including products from Google, Microsoft, Trellix, SentinelOne and CrowdStrike for investigations.

Performed risk management and security assessment of client networksIdentified and remediated security weaknesses Completed infrastructure and security projects for clientsDeveloped and implemented disaster recovery plansAutomated computer deployment and management using PowerShell Created and presented security best practices to techniciansCreated auditing tools to ensure that computers met security baselinesLeveraged WDS and MDT to reduce new PC and server deployment times by 75%Automated data center VM deployment and configuration Used Crash dumps to identify application errorsImproved performance and user experience of RDP deployments which led to a reduction in reactive issues

Managed the IT infrastructure for over 5 surgery centers in South FloridaImplemented server and network solutionsReduced unnecessary work through scripting and automationCoordinated projects with application vendors and service providersRemote and on-site user support

Consistently top ten technician in terms of sales and repairsAssisted clients in selecting the best solution to meet their needsRepaired both software and hardware PC issuesResearched and implemented tools to streamline repair procedures

Remediated PC related issues, such as viruses and poor performanceTrained over 5 sales associatesInformed clients about additional services that they could leverage

Assisted system administrator in maintaining networkDeployed new PCsGained understanding of troubleshooting conceptsHelped improve workflow and ticket resolution

Assisted technicians in troubleshooting issuesCreated diagrams of the logical networkRemediated issues at various branches