Efrain Morales Email & Phone Number

Hillsboro, Or, Us

Hillsboro, Oregon, Us

- Performs onsite service and repair of semiconductor processing equipment.- Troubleshoots equipment problems.- Maintains records and reports as required.- Coordinates activities with peers, supervisor(s) and customers to minimize equipmentdowntime and interruptions. - Trains engineers on the current tool sets.- Responds to emergency service calls as required.- Instructs customer operation technicians on system operation and maintenance.- Performs upgrades and modifications to equipment as needed.- Remains current on equipment/tools through appropriate training, manuals, factoryperiodicals, and other relevant materials.- Be responsible for the upkeep, maintenance and security of company property,including vehicles, tools, etc.- Must maintain standards of conduct acceptable to both TEA and customers to maintaincredentials for being on customer site(s).

Austin, Tx, Us

Performs on-site installation, service, modification, and repair of semiconductor manufacturing equipment.Troubleshoots equipment problems.Maintains records and reports as required.Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.Orders and installs parts.Responds to emergency service calls as required.Instructs customer operating technicians on system operation and maintenance.Performs upgrades and modifications to equipment as needed.Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.Incumbents are responsible for the upkeep, maintenance and security of company property including vehicles, tools, etc.Employees must also maintain standards of conduct acceptable to both TEL and customers to maintain credentials for being on customer site(s).

Hillsboro, Oregon, Us

- Performs onsite service and repair of semiconductor processing equipment.- Troubleshoots equipment problems.- Maintains records and reports as required.- Coordinates activities with peers, supervisor(s) and customers to minimize equipmentdowntime and interruptions. - Trains engineers on the current tool sets.- Responds to emergency service calls as required.- Instructs customer operation technicians on system operation and maintenance.- Performs upgrades and modifications to equipment as needed.- Remains current on equipment/tools through appropriate training, manuals, factoryperiodicals, and other relevant materials.- Be responsible for the upkeep, maintenance and security of company property,including vehicles, tools, etc.- Must maintain standards of conduct acceptable to both TEA and customers to maintaincredentials for being on customer site(s).

Hillsboro, Oregon, Us

- To receive customer satisfaction by supplying professional support to OEM customers and end users- To fix problems, whenever and wherever, so that customers are able to resume their production with minimal downtime- Suggest to customers about how to maintain, upgrade and/or overhaul the tools to ensure the tools are performing in a stable condition and getting longer life time- To support and current and future customer direct business, to complete the projects with their clients

Hillsboro, Oregon, Us

- Install and support Caterpillar software- Provide helpdesk support for user application and enterprise application- Perform workstation and notebook buildouts- Provide end user support answering phones and problem solving- Support and visit remote sites to install equipment, troubleshoot problems as needed- Assist with Avaya VoIP support as needed- Coordinate backup for servers, database or server recovery as needed- Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work- Travel to support and maintenance approximately 20% of the time.- Operate company or personnel vehicle as needed

Santa Clara, California, Us

- Responsible for technical and maintenance work to maintain safety, quality, output, and cost performance of the manufacturing factory.- Support engineering and manufacturing activities aligned to factory priorities- Operate, maintain, and repair specialized processing equipment inside a clean room environment- Perform operational tasks, preventative maintenance, and troubleshooting to determine problems with equipment used in the manufacturing process- Conduct engineering tests and detailed experimental testing to collect data or assist in process development

Bangalore, Karnataka, In

- Familiar with Intel computer/server hardware architecture- Able to assemble computer systems using various hardware components in test bench or rack configuration- Able to debug issues in computer system bring-up- Able to flash BIOS, install Operating Systems (Windows/Linux), install Firmware and Drivers, disk partitioning, configuring networks and debug associated issues- Able to socket CPUs/FPGAs- Able to organize lab space and infrastructure for a given project (network and power cabling, test bench/rack setup, etc.)- Working knowledge of BIOS, various Firmware and Drivers and their interaction with Operating System, etc.- Able to do configuration changes at BIOS/Firmware level

Plano, Texas, Us

- Executed service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.- Coordinated with Client End User on expectations and availability to conduct Managed Client Services.- Performed troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.- Identified potential issues that could adversely impact End-User experience and follows through on action steps.- Strived to meet all Client SLAs & Customer Satisfaction Goals.- Served as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.- Basic installation and maintenance of technical products.- Followed predefined procedures and tasks in everyday activities.- Worked was regularly reviewed by a more senior-level technical specialist.- Reviewed, troubleshot, and approved operational quality desktops, notebooks, printers, and associated peripherals.- Installed, maintained, and optimized desktop /notebook configurations at customer sites.- Diagnosed and resolved product performance problems.- Performed maintenance and repair services.- Ensured customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.- Instructed customers in the operation and maintenance of the system.

San Jose, Ca, Us

- Led day-to-day support operations at assigned locations.- Prepared weekly site status reports- Ensured data integrity in the Asset Management system- Provided enhanced support to executives- Mentored junior technicians- Disposed of retired end user hardware- Proactively refreshed End of Life (EOL) systems- Provisioned phone and computer assets in the new hire on boarding process- Monitored SMS and AV client health and proactively remediated unhealthy clients- Regularly interfaced with business units to review device and application requirements- Reviewed and dispositioned of end user hardware requests- Represented the EUS team in global infrastructure improvement projects related to end user devices and services

Hillsboro, Oregon, Us

- Resolved second level support Help Desk requests and incidents with an emphasis on medium to difficult issues- Assisted with operational support related to escalation of core banking system tasks- Set up, configured, and supported internal hardware and software applications- Maintained software configurations and computer hardware; troubleshot performance issues- Recorded troubleshooting steps in the ticketing system- Initiated and followed standard operating procedures and supporting documentation; created training materials and mentored junior team members- Maintained current knowledge of computer technology and made recommendations on new types of equipment and operational methods based on business needs- Engaged in project based assignments on an as needed basis as determined by skill set and overall alignment with a given project

Hillsboro, Oregon, Us

- Served as first point of contact for receiving and routing requests from internal customers, delivered tier I & tier II support, and compiled monthly workload statistics- Provided desktop support and assisted others within IT to resolve issues as they occur- Sets up, configured and supported internal hardware and software applications- Maintained software configurations and computer hardware; troubleshot performance issues- Maintained current knowledge of computer technology and made recommendations on new types of equipment and operational methods based on business needs- Supported business unit related tools such as WebEx conferencing, Blackberry Smartphone and other hand held devices- Assisted with operational support related to escalation of core banking system tasks- Completed all financial industry registration and compliance requirements, including but not limited to the Bank Secrecy Act; adhere to credit union policies and procedures and conduct business in an ethical manner- Participated in business, professional or charitable associations in which First Tech is a member or participant- Attended staff and other meetings on credit union business as needed- Other duties as assigned

Hillsboro, Oregon, Us

Fremont, California, Us

- Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps.- Improved client references by writing and maintaining documentation.- Participate in development of client training programs by identifying learning issues; recommending instructional language.- Accommodated client disabilities by recommending devices and techniques.- Avoided legal challenges by monitoring compliance with service agreements.- Improved system performance by identifying problems; recommending changes.- Updated job knowledge by participating in educational opportunities; maintaining personal networks.- Accomplished information systems and organization mission by completing related results as needed.

Beaverton, Or, Us

Provided a full range of maintenance, repair, and service procedures to on-site clients. Worked as part of a technical team of service support professionals, within a territory and/or an assigned account list.Managed assigned accounts and or territory to comply with established operating standards and requirements to ensure optimum performance. Was responsible to maintain and manage own parts inventory with a high degree of accuracy. Demonstrated the ability to achieve expected productivity levels associated with assigned workload and level of experience. Had the responsibility to deliver client satisfaction and ensure client requirements (contracted service levels) are met consistently.

Supported and maintained in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Would also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.Other responsibilities:- Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. - Accurately documented instances of hardware failure, repair, installation, and removal. - Assisted in developing long-term strategies and capacity planning for meeting future computer hardware needs. - Supported development and implementation of new computer projects and new hardware installations.

Norfolk, Va, Us

Second Class Petty Officers are self-sufficient leaders and know what work needs to be done without being told. They are qualified most of their in-rate watch stations and can conduct maintenance and repairs of all equipment under their Division's cognizance. They mentor junior Seamen and Petty Officers and are in charge of day-to-day business in the absence of their seniors. They take on progressively greater leadership roles and may have several important Collateral Duties. Every day, they continue learning more about their jobs so they can progress to the next rank and assume more responsibilities. They are in training to become leaders of their Divisions and collectively have a significant impact in the overall performance of their unit.

Portland, Or, Us

Assisted with the maintenance, analysis, troubleshooting and repairs of computer systems, and hardware and computer peripherals. Documented, maintained, upgraded or replaced hardware and software systems. Sustained network productivity and service levels. Collected data in order to evaluate network performance, defined user necessities and established system requirements. Often worked outside regular office hours so employee workflow would not be disrupted.

Washington, Dc, Us

Diagnosed and troubleshot equipment failures, repaired and maintained diesel and gasoline engines, adjusted and repaired ignition, fuel, electrical, hydraulic and steering systems, worked with hoisting and jacking equipment, power tools, measuring instruments, gauges and meters. Maintained and repaired tires, batteries, brakes and valves.Performed shop management functions such as maintenance scheduling and spare parts inventory control. Made estimates of material, labor, and equipment requirements.

Horsham, Pennsylvania, Us

Performed vehicle body maintenance activities on military and commercial design vehicles and equipment. Inspected, repaired, refinished painted surfaces. Repaired and replaced automotive upholstery, body parts, panels and fenders. Welded metals and cut vehicle glass.

Randolph Afb, Tx, Us

Inspected, maintained, modified, tested and repaired propellers, turboprop and turboshaft engines, jet engines, small gas turbine engines and engine ground support equipment (SE).

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Associate Of Science (A.S.), Network System Administration

Certificate, Learning How To Learn: Powerful Mental Tools To Help You Master Tough Subjects

Certificate, Construction Mechanic

Certificate, Aerospace Propulsion Systems

Certificate, Air Force Basic Training