Manage store inventory, including products, repair parts, and tools, ensuring continuous communication with management on stock levels.Resolved storewide issues in a timely manner, which includes maintenance work orders and warehouse returns.Successfully reached a 99% stock accuracy goal on a daily basis by completing audits and analyzing the data to correct the variances to maintain operational excellence.

Became highly skilled at uncovering customers’ needs then following through with useful and personalized solutions.Adapting quickly to learn about new products and features in order to stay current with Apple services and provide better assistance to customers.Exceeded sales targets, achieving top performance in AppleCare and Apple Accessories for consecutive months, demonstrating a strong capability to drive operational efficiency and growth in a fast-paced environment.

Supervised daily operations, ensuring team efficiency and consistent service delivery while maintaining Starbucks' standards for customer experience.Led and trained a team of baristas, fostering a positive and collaborative work environment by providing ongoing coaching and support to ensure team development.Managed inventory and supply orders, ensuring timely replenishment and minimizing waste.Resolved customer complaints and escalated issues, improving customer satisfaction ratings through effective problem-solving.Balanced cash drawers and reconciled financial reports at the end of each shift, maintaining accuracy in cash handling.Enforced compliance with COVID-19 protocols, ensuring the safety of both customers and staff during the pandemic.

Provided administrative support to the Gender and Sexuality Resource Center, ensuring smooth daily operations by managing schedules, communications, and event coordination.Created a welcoming environment for students, offering resources related to academic aid, emergency assistance, and community support, helping to foster a safe and inclusive space.Facilitated team development by planning and scheduling collaborative workshops, meetings, and training sessions.Handled incoming communication, including phone calls and emails, and directed inquiries to appropriate staff, ensuring timely responses to student and faculty requests.

Designed and implemented a comprehensive curriculum focused on intersectionality, social justice, and advocacy, engaging over 50 students in discussions on gender, race, and LGBTQ+ issues.Monitored and evaluated program progress, developing weekly reports and assessments to ensure goals were being met.