Jennifer Morales Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

• Leads the integrated strategy and portfolio management for Partner Experience by defining the 3-year roadmap and aligning cross-functional leaders on highest priority and highest value initiatives.• Drives cross-functional stakeholder engagement for Partner Experience initiatives through regular leadership advisory meetings, quarterly leadership summits, monthly insights reports and embedded enterprise KPIs. • Supporting digital transformation by defining portfolio of digital Partner Experience and identifying skills and roles required for product management organization.

Seattle, Wa, Us

• Define strategy for Starbucks Technology to develop new ways of execution with a concentration on deepening partner connection and engagement. • Work with cross-functional teams to define and drive the strategies for Inclusion & Diversity and workforce planning.• Lead rhythm of the business activities including Town Halls, director and vp+ Quarterly meetings, and strategic oversight of internal and external tech communications. • Create plans to drive engagement across Starbucks Technology based on annual survey scores, periodic feedback sessions and partner sentiment.• Led the planning and execution of first-annual department wide conference to unveil new tech strategy, showcase teams’ work and connect partners post-covid (Techtoberfest).

Seattle, Wa, Us

• Responsible for portfolio of cross-functional strategic initiatives for next-gen digital platform. • Drives alignment and builds high-trust relationships with executive stakeholders by leading regular steering committees and engaging in two-way communication.• Manages team of 8 Program Managers responsible for launching new commerce, loyalty, payment and digital customer experiences. • Responsible for annual planning and budgeting process for Customer & Retail Technology organization to ensure prioritization of resources on the highest value initiatives for the business.• Budget owner for customer technology portfolio of concurrent programs ranging from $1M - $40+M.

New York, Ny, Us

• Program Director responsible for driving adoption of technology and programs for BlackRock sales team.• Planned leadership offsite to determine 2017 objectives, mission and technology projects required for retail sales globally.• Created a consistent sales process for internal sales team leveraging CRM and other sales tools to support the process.• Managed team responsible for implementation, training and support of CRM and mobile sales tools.

New York, Ny, Us

• Chief Operating Officer of Client Management Tools ensuring that the organization responsible for Sales and Operations technology solutions operates as efficiently as possible.• Provided business management and organization support for 90-person department, managing budgets, staffing, recruitment, and personnel issues.• Developed and implemented strategic goals supporting the Client Business technology needs; • Responsible for orchestrating quarterly departmental town halls and annual leadership offsites.• Provided program management and oversight over an extensive program of work.• Managed global team of 14 people, including other people managers, responsible for training, support and implementation of the tools and applications supporting 6,000+ global users.• Implemented a goals and objectives setting framework to effectively focus on highest priorities aligning with department objectives.

New York, Ny, Us

• Managed 8 project managers responsible for the portfolio of CRM system and tools built for business operations, as well as client facing websites. • Personally managed large scope, multi-team and extended duration projects during a period of frequent organizational change. • Leveraged agile and waterfall project management methodologies, managing projects from concept to implementation.• Influenced a quarterly review of team’s project work company-wide, successfully overseeing the team’s program of work while shaping a larger, company-wide process.• Developed a governance process for software development work on all technology initiative supporting client businesses, including CRM and operational tools.