Mayra Morales Email & Phone Number

§ Led strategic process enhancements by collaborating with senior management and operational teams to bolster operational excellence and support strategic support.§ Directed comprehensive analysis of business requirements to identify and rectify discrepancies, leading to optimized operational models. § Spearheaded the implementation of varied testing methodologies, including User Acceptance Testing (UAT), enhancing system effectiveness across multiple business units. § Crucial in data extraction and analysis efforts, driving improved client satisfaction and operational productivity.§ Achieved a 70% reduction in customer complaints and significantly boosted revenue through targeted process improvements and comprehensive employee training programs.

Mountain View, California, Us

§ Played a key role in high-paced agile team, focusing on delivering top-tier outputs related to process enhancement and regulatory compliance.§ Developed and executed detailed compliance test plans, enhancing system reliability and performance.§ Drove error reduction by refining data analysis and testing processes.§ Led the successful launch of a high-revenue product, focusing on meticulous back-end testing, compliance and obtaining necessary approvals.

San Francisco, Ca, Us

§ Enhanced the clarity and completeness of Business Requirements Documents, streamlining the implementation of both software and hardware systems. § Formulated and executed comprehensive UAT cases, ensuring detailed test coverage and traceability.§ Transformed testing protocols for new banking systems, significantly cutting down on test suite requirements and labor costs achieving major payroll savings.

Brentwood, Tn, Us

-Responsible for creating software specs, business requirements, detailed planning, designing, scripting, executing and reporting of testing needed to ensure end to end product development-Worked closely with off shore engineers to ensure appropriate development, overall flow and customer usability-Collaborated and was the point of contact with stakeholders/partners to ensure that the systems would manage/merge data accordingly and in compliance with laws, policies and procedures -Trained the call center employees for accuracy, consistency and overall understanding of customer questions and conflict resolution steps to increase customer confidence on a brand new government process-Became the industry leader, increased customer and partner confidence on new processes and branched out to create new online software products

Accounting Certificate, Accounting

Bachelor Of Arts (B.A.), Sociology And Spanish

Master Of Business Administration (M.B.A.), Marketing, Leadership And Management