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Over 15 years experience delivering outstanding customer and software solutions. -Solid understanding and ability to implement software development processes-Strong collaborator with a high level of enthusiasm and work ethic that has aided extensively in the agile development methodology mindset and execution-Proven track record of leading change to improve organizational processes and employee understanding of what the overall organization is trying to accomplish-Ability to build and lead high performing teams that deliver solutions and outstanding results for customers and amongst themselves which increases moral and productivity throughout
Consulting Services
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Consultant - Business Strategy Analyst, Project ManagerConsulting Services Jan 2005 - Present§ Led strategic process enhancements by collaborating with senior management and operational teams to bolster operational excellence and support strategic support.§ Directed comprehensive analysis of business requirements to identify and rectify discrepancies, leading to optimized operational models. § Spearheaded the implementation of varied testing methodologies, including User Acceptance Testing (UAT), enhancing system effectiveness across multiple business units. § Crucial in data extraction and analysis efforts, driving improved client satisfaction and operational productivity.§ Achieved a 70% reduction in customer complaints and significantly boosted revenue through targeted process improvements and comprehensive employee training programs.
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AnalystIntuit Aug 2010 - Apr 2024Mountain View, California, Us§ Played a key role in high-paced agile team, focusing on delivering top-tier outputs related to process enhancement and regulatory compliance.§ Developed and executed detailed compliance test plans, enhancing system reliability and performance.§ Drove error reduction by refining data analysis and testing processes.§ Led the successful launch of a high-revenue product, focusing on meticulous back-end testing, compliance and obtaining necessary approvals. -
Business AnalystUnion Bank Mar 2016 - Sep 2016San Francisco, Ca, Us§ Enhanced the clarity and completeness of Business Requirements Documents, streamlining the implementation of both software and hardware systems. § Formulated and executed comprehensive UAT cases, ensuring detailed test coverage and traceability.§ Transformed testing protocols for new banking systems, significantly cutting down on test suite requirements and labor costs achieving major payroll savings. -
Project ManagerThinktrade, Inc Jul 2007 - Jul 2009Brentwood, Tn, Us-Responsible for creating software specs, business requirements, detailed planning, designing, scripting, executing and reporting of testing needed to ensure end to end product development-Worked closely with off shore engineers to ensure appropriate development, overall flow and customer usability-Collaborated and was the point of contact with stakeholders/partners to ensure that the systems would manage/merge data accordingly and in compliance with laws, policies and procedures -Trained the call center employees for accuracy, consistency and overall understanding of customer questions and conflict resolution steps to increase customer confidence on a brand new government process-Became the industry leader, increased customer and partner confidence on new processes and branched out to create new online software products
Mayra Morales Skills
Mayra Morales Education Details
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Uc San DiegoAccounting -
Uc Santa BarbaraSociology And Spanish
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University Of La VerneLeadership And Management
Frequently Asked Questions about Mayra Morales
What company does Mayra Morales work for?
Mayra Morales works for Consulting Services
What is Mayra Morales's role at the current company?
Mayra Morales's current role is Business Strategy Analyst.
What is Mayra Morales's email address?
Mayra Morales's email address is mm****@****ent.net
What is Mayra Morales's direct phone number?
Mayra Morales's direct phone number is (650) 944*****
What schools did Mayra Morales attend?
Mayra Morales attended Uc San Diego, Uc Santa Barbara, University Of La Verne.
What are some of Mayra Morales's interests?
Mayra Morales has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Mayra Morales known for?
Mayra Morales has skills like Quality Assurance, Tax Preparation, Agile Methodologies, Tax Returns, Management, Quickbooks, Consulting, Scrum, Analysis, Tax Accounting, Finance, Accounting.
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