Director Operational Excellence
Pazgzs
Who is Moran Shmueli? Overview
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Moran Shmueli is listed as Director Operational Excellence at Pazgzs, based in Petah Tikva, Center District, Israel. AeroLeads shows a matched LinkedIn profile for Moran Shmueli.
Moran Shmueli previously worked as National Service Manager at Pazgas (Paz Group) and Call Center Director at Meuhedet Health Services - מאוחדת. Moran Shmueli holds Bachelor'S Degree, Communication, General from The Open University Of Israel.
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Pazgzs
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Profile bio
About Moran Shmueli
Vast experience in different managerial positions, mainly in customer care and customer service fields in a lead mobile operator in Israel. Combined customer-facing business orientation, operations, financial and budget management, project/product management and matrix management. Excellent people skills and ability to drive and produce optimal results. Direct and matrix management of customer service professionals (including managers) as well as Operational, finance and sales teams.
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Moran Shmueli's current company
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8 roles
Moran Shmueli work experience
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National Service Manager
Call Center Director
Sales Department Manager
● Build the sales organization’s strategy and lead the cross-company sales projects together with on going processes improvements● Successfully Lead the organization sales department across the whole products portfolio with aggressive sales targets and goals● Present quarterly/yearly performance and results to C-level ● Daily interactions and sync with marketing, regulation, finance, and other groups in the company● Direct management on 20 team leaders in a group of 180 sales employees
Sep 2016 - Aug 2021
Finance Department Manager
● Responsibility for customer debt group, closing customer debts while meeting group goals ● Daily interface with both internal and external lawyers● Direct management on 5 team leaders in a group of 60 employees
Jan 2015 - Aug 2016
Operations Department Manager
● Overall responsibility of all the company’s different call centers and frontal stores in terms of customer satisfaction (response time, quality of service, and more)● Direct management of the company’s TIER 1 support teams● Managing cross company projects in different domains like IVR, CTI, infrastructure and more● Direct manager on 25 employees
Jan 2013 - Dec 2014
Hq Manager In Advance Services Department
● Overall responsibility on the professionalism, knowledge, and quality of all the customer service and support teams in the company● Leading cross company project related to customer service● Build training plans and follow the plans until execution to the customer service different call centers● Direct manager of 6 trainers
Jan 2010 - Dec 2012
Customer Service And Support Team Leader
● Responsible for the online customer service and support team● Monitor and improve the performance of each team member, mentor, and guide to improve customer satisfactory● Direct manager of 25 customer services employees
Sep 2005 - Dec 2009
1 education record
Moran Shmueli education
FAQ
Frequently asked questions about Moran Shmueli
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What company does Moran Shmueli work for?
Moran Shmueli works for Pazgzs.
What is Moran Shmueli's role at Pazgzs?
Moran Shmueli is listed as Director Operational Excellence at Pazgzs.
Where is Moran Shmueli based?
Moran Shmueli is based in Petah Tikva, Center District, Israel while working with Pazgzs.
What companies has Moran Shmueli worked for?
Moran Shmueli has worked for Pazgzs, Pazgas (Paz Group), Meuhedet Health Services - מאוחדת, and Partner Israel.
How can I contact Moran Shmueli?
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What schools did Moran Shmueli attend?
Moran Shmueli holds Bachelor'S Degree, Communication, General from The Open University Of Israel.
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