Anthony Moran Email & Phone Number

Dublin, County Dublin, Ireland

Providing 1st / 2nd level Service Desk support both onsite / remotely for 3000 usersMonitoring Service Desk Queue Installation, Configuration and Support of PCs, running Windows 10 Troubleshooting both hardware /software/ network connectivity issues on PCs/Printers Management of Assets

Dublin City, County Dublin, Ireland

Providing desk side support to Bon Secours Hospital for 700 end users, based in Dublin, troubleshooting Hospital PC hardware and software issues.Supporting users Windows 7, 10, Citrix thin clients, printers, Avaya telephone handsetsProviding remote & desk side support to Department of Tourism for 350 end users, based in Dublin, Kerry, Galway.

Dublin, Ireland

Providing desk side support for 3,000 end users, troubleshooting hardware and software issues.Delivering outstanding customer service standards by reacting to requests promptly, remaining courteous and professional always Working as part of an IT team of 10, working both as an individual and part of team support.Supporting users in Windows 7, 10, iGel.

Unit 1012-1014 Kingswood Ave, Citywest Business Campus, Dublin 24

Providing support for all SAP systems particularly in VPN, RSA secure ID’s, Outlook & Microsoft Exchange. Supporting users (both in Ireland and International)Dealing with user queries by email over the telephone & messaging systems.RSA securID hard token and soft token administrationNetworking - VPN, Proxies, LAN and WLAN, Direct Access.

County Dublin, Ireland

Day to day support of VOIP, using Cisco Communication Manager 11.5 for 1300 Court Services staff.Helped with the upgrade of the telephone system Cisco Communication Manager.Adding users accounts to telephone system.Attending project meetings.Organized WiFi project for regional Courthouse.

50 Gardiner Street Lower, Dublin 1

Day to day Deskside support in a team of 6 to help with the smooth delivery to 100 users for Office 365, Microsoft Word, password resets, wifi, printers, Active Directory server 2012 R2.

2 Dawson Street, Dublin 2

Roll out engineer, involved removing old pc and replaced with new PCWorking in a team of 10 people to solve clients’ computer problemsDesktop support after roll out, made sure user’s 100% satisfied

Tour America, 62/63 Middle Abbey Street, Dublin 1

Desktop support, for various travel applications.Managing internal phone system, helped with monthly desk moves.General troubleshootingLiaising with users on a daily basis to resolve their issuesRunning Linux commands to retrieve dataManaging printer systemAdding & Removing users active directory server 2012Adding & Removing users to managed Gmail domain

13 Lower Ormond Quay, Dublin, Ireland.

Dealing with incoming customer calls Assigning tickets for customer callsHelping face to face with customer queries at reception desk

Dublin

Providing onsite support to clients.Assisting engineers with trouble-shooting.Building computers to client's requirements.Proactively monitoring customers' networks.

Dublin

Providing high quality desk side support for internal customers Liaising with 3rd party vendors, e.g. Dell engineers, phone technicians, etc.Assisting with the roll out of 200 new PCs with Windows 7 and Outlook 2010Working in a team of 10 people to solve clients’ computer problemsSetting up technology for large company presentationsTrouble-shooting.

Dublin

Working as an IP Support Specialist for eircom broadband business support.This position deals with various customer issues such as technical troubleshooting over the telephone.Providing a superior customer-focused service on the full range of IPProducts:DSL,isdn,dialup and Email support Respond to and resolve problems in accordance with agreed service.

Worked as a technical support agent on residential eircom dialup and broadband services over the telephone. Learned a lot from customer queries and gained valuable experience from this role

Mcitp - 70 - 640 Windows Server 2008 R2 Active Directory Configuring

70 - 640 Windows Server 2008 R2 Active Directory Configuring

Comptia A+,Comptia N+, Computer Network Installation & Maintenance

Attended six months of presentations on server 2008 r2, then did practical administration exercises on virtual servers.

Jci Presenter

The course focused on the concepts of creating and delivering an effective presentation utilizing visual aids and strong delivery methods.

Bsc, Bsc (Honours) In Computer Service Management

Activities and Societies: Took part in debates in the debating law society groupCompleted Bsc degree

Education record