Strategic Consultation: Collaborating closely with businesses, I define their unique HCM requirements. My goal is to ensure that the solutions we pursue align seamlessly with their broader organizational objectives and growth strategies.Needs Assessment: Through detailed evaluations, I discern the HR operational needs of companies. Based on these insights, I recommend the most fitting HRIS and WFM systems, ensuring they address specific challenges and future aspirations.Vendor… Show more Strategic Consultation: Collaborating closely with businesses, I define their unique HCM requirements. My goal is to ensure that the solutions we pursue align seamlessly with their broader organizational objectives and growth strategies.Needs Assessment: Through detailed evaluations, I discern the HR operational needs of companies. Based on these insights, I recommend the most fitting HRIS and WFM systems, ensuring they address specific challenges and future aspirations.Vendor Collaboration: My engagement with HRIS and WFM vendors during the pre-sale phase is proactive. I facilitate in-depth discussions, orchestrate product demos, and conduct capability assessments to ensure vendors are well-aligned with client requirements.Tendering and Procurement: I navigate clients through the intricate public tendering process. My expertise in negotiations proves invaluable in securing favorable terms during the acquisition of HRIS and WFM systems.Post-Sale Engagement: Post-sale, I work hand-in-hand with vendor implementation teams. This collaboration ensures a smooth transition from sales to implementation, with a keen focus on meeting and exceeding client expectations.Project Management: Leading internal resources, I ensure that system implementations align with the vendor’s project plan. This involves meticulous timeline management, resource allocation, and risk mitigation.In my role, the emphasis is always on data-driven decision-making, fostering continuous improvement, and nurturing robust vendor-client relationships. My unwavering commitment to excellence ensures that clients not only secure the best HCM solutions but also witness tangible returns on their investments Show less

Advance Systems is a recognized global provider of Workforce Management Solutions (WMS). We deliver state-of-the-art Workforce Management Systems and installation expertise to the world’s most prestigious banks, insurance companies, healthcare companies, hotels, government departments, retailers, manufacturers, and distribution companies. Over 1 million people worldwide use our Workforce Management Systems daily.• Reported directly to the CEO as part of a Senior Management… Show more Advance Systems is a recognized global provider of Workforce Management Solutions (WMS). We deliver state-of-the-art Workforce Management Systems and installation expertise to the world’s most prestigious banks, insurance companies, healthcare companies, hotels, government departments, retailers, manufacturers, and distribution companies. Over 1 million people worldwide use our Workforce Management Systems daily.• Reported directly to the CEO as part of a Senior Management Team.• Led a Sales & Marketing team including Sales Executives, Digital Marketing experts, and Sales Admin employees.• Worked across Irish, UK, and US markets.• Intensively coached team members on handling sales objections.• Developed sales strategies, action plans and issued sales targets. • Managed the sales pipeline and reported all metrics to the company board including current forecasts, classifications & close dates.• Managed and fully maintained Salesforce CRM including screen design, report writing, and creating sales proposals templates using Conga Composer.• Managed and improved sales processes and workflow.• Consulted with other company directors on departmental interactions and weekly management meetings.• Managed and maintained company sales proposals, sales contracts, and pricing structures.• Handled contract negotiations on larger contracts with Sales Executives.• Consulted with the Marketing Manager to review and improve lead generation.• Consulted with CFO on departmental budgets for staff salaries, marketing budgets, training budgets & fleet management. Show less

• Top team performer for each year I was in the role.• Qualified inbound Sales Leads for suitability and potential revenue generation.• Account managed suitable qualified leads through the Sales Process from initial consultations, requirements gathering, demonstration workshops, detailed IT discussions, objection handling, and contract negotiation with C-Level executives.• Created and agreed on project plans with clients and Advance Systems Project Manager.• Self-managed my… Show more • Top team performer for each year I was in the role.• Qualified inbound Sales Leads for suitability and potential revenue generation.• Account managed suitable qualified leads through the Sales Process from initial consultations, requirements gathering, demonstration workshops, detailed IT discussions, objection handling, and contract negotiation with C-Level executives.• Created and agreed on project plans with clients and Advance Systems Project Manager.• Self-managed my Sales Pipeline and reported forecasts to the CEO. Show less

• Designed & implemented the company’s Workforce Management System (WMS)• Extensively consulted with clients to agree on project scope, requirements, and deliverables.• Created Project Plans and managed the implementation project end-to-end.• Installed WMS and modified it to meet client requirements including complex scripted work rule calculations.• Installed database management system (typically MSSQL), created databases, built tables, wrote T-SQL stored procedures and… Show more • Designed & implemented the company’s Workforce Management System (WMS)• Extensively consulted with clients to agree on project scope, requirements, and deliverables.• Created Project Plans and managed the implementation project end-to-end.• Installed WMS and modified it to meet client requirements including complex scripted work rule calculations.• Installed database management system (typically MSSQL), created databases, built tables, wrote T-SQL stored procedures and triggers, created databases maintenance plans, and built SSIS packages to extract and/or load data. Occasionally other database platforms would be used e.g. Oracle, Interbase, Paradox, DBase, and MongoDB.• Provided a suite of Business Intelligence reports using BI Tools (e.g., Izenda, Power BI), created bespoke reports based on individual customer requirements.• Designed and delivered a training plan for clients, including 500 managers’ hands-on training in Aer Lingus Show less

• Managed the help desk team and evaluated performance• Ensured customer service was timely and accurate• Recruited, trained, and supported help desk representatives and technicians• Set specific customer service standards• Contributed to improving customer support by actively responding to queries and handling complaints• Established best practices through the entire technical support process• Followed up with customers to identify areas of improvement• Developed… Show more • Managed the help desk team and evaluated performance• Ensured customer service was timely and accurate• Recruited, trained, and supported help desk representatives and technicians• Set specific customer service standards• Contributed to improving customer support by actively responding to queries and handling complaints• Established best practices through the entire technical support process• Followed up with customers to identify areas of improvement• Developed daily, weekly, and monthly reports on the help desk team’s productivity• Provided customer feedback to the appropriate internal teams, like product developers Show less

• Evaluated and processed student loan applications.• Operated cash desk facilities.• Worked on customer service desk helping customers with queries.• Referred pension and investment opportunities.