Good Energy March-May, July –August Sept- March2015Data processing of gas figures for a renewable energy company highly pressured requiring great accuracy Rolling out the e-billing processFeed In tariff spreadsheet work ,gas and electricity calculationSpreadsheet work for three months Wiltshire probation May-JuneMeeting and greeting taking messages, directing calls. giving out petty cash etc highly confidential work. Administrator, Casa Bella Furniture January 2014 –March 2014Working from home using company software/laptop and Sage pay; being the main point of contact for all customers calling the website telephone number - fulfilling orders, upselling, complaints, credit card & Paypal payments, liasing with owners daily & reporting sales etc.This is a challenging role demanding I learnt the company processes quickly, pay attention to detail, be security conscious and be courteous to customers (often high net worth) - to understand their requirements quickly and impart the correct information. Contract is maternity cover and ends shortly. Admininistraton Westminster Mining 2010 to January 2014Working in my husband’s business, dealing with enquiries from the public and individuals answering the phone, filing and record keeping, using excel , emailing and writing letters, sending out invoices and ensuring bills paid and other general admin tasks. We also entertain key clients regularly, which involves being a good hostess and developing client relationships. This work is often highly confidential as it involves finding new roles for high net worth individuals or dealing with their recruitment requirements.

Working in the customer service department fielding calls dealing with queries during the councils amalgamation ,very high volumes of calls and problems