Max Emmanuel Orejola Email & Phone Number

Boston, Massachusetts, Us

Bonn, North Rhine-Westphalia, De

• Act as regional IT lead for Americas by advising purchases and onsite IT security• Implement Wifi Authentication via Okta to comply with ISO • Build out a network VLAN structures to secure internal network devices• Define core application setups based on employee role to automate application assignment via • • • Okta Groups and Workflows• Design Service Desk KPI dashboards to track response time and time to close SLA's• Define a new tier 1 support role internally and sat on the hiring board for all new IT hires • Work internationally on hiring with teams in Germany and India • Develop and implement new SLA and support styles with the support team to achieve a 50% earlier time to close• Build ticketing automatons, with Jira Automation, to reduce the work log in tickets by 15%• Rebuild IT Service desk to match growing ticket complexity and company growth• Lead internal SSO transformation by reaching 80% SSO enablement across internal applications• Leverage Okta workflows to automate on-boarding and off-boarding tasks between Workday, Jira, and Okta.• Build Okta workflows to notify employee when a new computer update is available

Newton, Ma, Us

• Reduced IT cost by 10% by removing unnecessary systems and ending unfavorable contracts• Single handedly ran the IT department while continuing to implement new systems and running service desk• Implemented Okta Identity Management to create a more secure login option on critical systems• Lead hiring for new IT personal• Worked cross functionally to gathers evidence and created new policies to pass ISO 27001 and HITRUST audits• Create training documents to allow end user self-service to reduce time spent on tickets• Implemented a more robust phishing campaign tool• Worked with current vendors to improve relationships• Built out IT roadmaps for new hires and large projects in infrastructure, networking, and security

Newton, Ma, Us

• Drove Initiative to introduce a new Knowledge Base using Atlassian Confluence• Built out new policies in JAMF to easily distribute approved software and security policies• Reduced average service desk ticket SLA by 2 days using Knowledge base articles• Rolled out Jira Projects to other teams to organize workflows and receive employee requests• Built new workflows to provide a better onboarding experience from offer signing to start day• Collaborated cross functionally to define technology problems and find solutions• Worked with MSP partners to define new project scope and develop short term strategy

Zurich, -, Ch

Managed T-SQL, Stored Procedures, and SSRS to help take Legacy ERP System offlineAided with an Enterprise Data Warehouse upgrade cycleGenerated Corporate Reports that helps reduce manual data entryInvolved in SharePoint Site creation and SSRS 2016 site developmentDeveloped reports with Report Builder 2016, Visual Studio 2013, Power BI DesktopCreates and Performed User Training for the Power BI Desktop Suite

Ames, Iowa, Us

Provide 2nd Tier IT support for the College of Human Sciences faculty/staffManage active directory and print servers for all Human Sciences faculty/staffInstall software and hardware on a daily basis and track software user licensureIdentify and resolve hardware and software issuesResearch software products and make recommendations for upgradesMaintain a daily log of system performance and note any abnormalitiesManage projects and individuals while meeting strict time constraints.

Ames, Iowa, Us

∙ Build instant rapport and provide enthusiastic service to each customer∙ Prepared beverage orders and served customers in a timely manner∙ Contribute to a positive team environment