Turnover 2016 : +5.40% / Turnover 2017 : +5.79%Market researcho Competitors, partner, customer…o Competitive intelligenceImplementation of trade policy:o Create relationship with existing and new partnerBooking managementCustomer managemento Customer receptiono Customer desires management

95% calls to existing customers, 5% calls from new customersKPIs: 70 calls per day - 40 deals per weekAchieved 140% of my annual target in 2015Managing a data baseo Create relationship with existing customerso Increase the revenueManage a database of assigned accounts with and Key Performance targets Responsible for ensuring the satisfaction of assigned customers

100% cold callsKPIs: 80 calls per day or 2h30 on the phone per dayAchieved 110% in new business target and 95% in total revenue target Phoning customers from existing customer database and generating increased sales Manage a database of unassigned accounts with associated sales revenue and key performance targets

95% calls to existing customers, 5% calls from new customersKPIs: 70 calls per day - 40 deals per weekAchieved 133% of my annual target in 2013Managing a data baseo Create relationship with existing customerso Increase the revenueManage a database of assigned accounts with and Key Performance targets Responsible for ensuring the satisfaction of assigned customers

Phoning customers from existing customer database and generating increased salesManage a database of unassigned accounts with associated sales revenue and key performance targets

Handle high volume / low value ledger accountsAssist cash application team to ensure payments are processed into correct customer account

Month-end ReportingInventory managementVariance analysis