Morenike A. Email & Phone Number

- Utilize a proactive case management approach to assess and communicate eligibility decisions on benefits and services in a timely manner, adhering to relevant WSIB policies.- Address worker and employer needs by actively listening, collecting pertinent information, and aiding workplace parties in understanding their rights, responsibilities, and obligations.- Manage cases within established program guidelines, handling allowances, denials, reconsiderations, or resolutions using a… Show more - Utilize a proactive case management approach to assess and communicate eligibility decisions on benefits and services in a timely manner, adhering to relevant WSIB policies.- Address worker and employer needs by actively listening, collecting pertinent information, and aiding workplace parties in understanding their rights, responsibilities, and obligations.- Manage cases within established program guidelines, handling allowances, denials, reconsiderations, or resolutions using a structured case management framework to ensure high-quality eligibility decisions and successful outcomes.- Inform parties about their rights, responsibilities, and obligations under the WSI Act and applicable legislation, emphasizing the consequences of non-compliance.- Proactively gather information from workplace parties and healthcare providers required for eligibility decisions, responding to inquiries promptly.- Assess cases and strategize for optimal outcomes, making eligibility decisions swiftly and accurately. - Communicate decisions verbally and in writing, considering factors such as employer coverage, worker employment status, work-related injury, accident proof, diagnosis compatibility, and ongoing entitlement support.- Assist workplace parties in their return-to-work efforts by sharing available information about workers' capabilities and precautions.- Prevent or resolve disputes, handle reconsiderations and process objections. Show less

Ottawa, Ontario, Canada

• Gathering information during interactions with clients to determine their eligibility for insurance products and services.• Educating clients on their responsibilities and obligations under the Insurance act and the implication of non-compliance.• Demonstrating autonomy by reviewing information, making informed decisions and communicating outcomes with relevant parties.• Liaising with internal departments when required for complex cases.• Responding to general inquiries about… Show more • Gathering information during interactions with clients to determine their eligibility for insurance products and services.• Educating clients on their responsibilities and obligations under the Insurance act and the implication of non-compliance.• Demonstrating autonomy by reviewing information, making informed decisions and communicating outcomes with relevant parties.• Liaising with internal departments when required for complex cases.• Responding to general inquiries about products and services.• Monitoring cases from onset until resolution.• Demonstrating advisory role by educating clients on the benefits of their coverages.• Auditing client documentations required for approval.• Offering insurance quotes, reviewing and binding new/existing policies.• Anticipating and handling objections and disputes.• Demonstrating great attention to detail in order to achieve first call resolution with clients. Reduced complaints by 30%. Show less

Ottawa, Ontario, Canada

• Attended to a minimum of 30 inbound calls daily.• Activated a minimum of 20 credit cards daily.• Educated customers about the features and benefits of their cards.• Sold credit card insurance products to clients on every call, such as payment protection.• Achieved a minimum of 25% of conversion rates daily.• Recommended e-solutions such as, e-statements, mobile banking, internet banking etc, on every call.• Handled inquiries and client objections • Liaised with… Show more • Attended to a minimum of 30 inbound calls daily.• Activated a minimum of 20 credit cards daily.• Educated customers about the features and benefits of their cards.• Sold credit card insurance products to clients on every call, such as payment protection.• Achieved a minimum of 25% of conversion rates daily.• Recommended e-solutions such as, e-statements, mobile banking, internet banking etc, on every call.• Handled inquiries and client objections • Liaised with relevant departments to resolve customer complaints. Show less

Lagos, Nigeria

• Implemented new policies and procedures to handle staff complaints. Reduced complaints by 30%.• Audited and approved documentation provided for employee loan requests.• Ensured staff compliance with labour laws and policies. Educated employees on the risk of non-compliance and reduced penalties by 25%.• Coordinated payroll administration (salaries, tax, pension)• Responsible for vendor management and engagement.• Advised employees of their rights and obligations.•… Show more • Implemented new policies and procedures to handle staff complaints. Reduced complaints by 30%.• Audited and approved documentation provided for employee loan requests.• Ensured staff compliance with labour laws and policies. Educated employees on the risk of non-compliance and reduced penalties by 25%.• Coordinated payroll administration (salaries, tax, pension)• Responsible for vendor management and engagement.• Advised employees of their rights and obligations.• Supervised company purchases, employee welfare and general inquiries.• Staffing and recruitment of employees.• Scheduled and coordinated business travels for employees to other business centres/conferences.• Responsible for schedule and performance management of employees.• Organized self-development trainings and corporate wellness programs for employees.• Reviewed and updated the company HR policies, staff handbook and forms.• Conflict resolution. Show less

Lagos, Nigeria

• Acquired a minimum of 250 new personal and corporate accounts monthly.• Attended to a minimum of 70 clients via phone and walk-ins daily.• Promoted the use of alternate banking channels such as Internet banking, POS and Telephone banking to clients.• Gathered information during interactions with clients to determine their eligibility for financial products and services.• Sold a minimum of 40 risk asset products/loans to clients monthly, such as personal loans, car loans and… Show more • Acquired a minimum of 250 new personal and corporate accounts monthly.• Attended to a minimum of 70 clients via phone and walk-ins daily.• Promoted the use of alternate banking channels such as Internet banking, POS and Telephone banking to clients.• Gathered information during interactions with clients to determine their eligibility for financial products and services.• Sold a minimum of 40 risk asset products/loans to clients monthly, such as personal loans, car loans and mortgages.• Reviewed and approved documentation provided by clients for loan requests.• Demonstrated autonomy by reviewing information, making informed decisions and communicating outcomes with relevant parties.• Liaised with internal departments when required for complex cases.• Provided financial advice to clients, based on their financial needs and goals.• Anticipated and handled objections and disputes.• Reactivated a minimum of 100 dormant accounts monthly and rekindled the client relationships.• Demonstrated conflict resolution skills by resolving aggrieved customer complaints in a timely and efficient manner. Reduced complaints by 30%.• Mobilized deposits and increased revenue by 15%.• Supervised a team of 3 employees. Show less