Morenike A. Email & Phone Number

- Utilize a proactive case management approach to assess and communicate eligibility decisions on benefits and services in a timely manner, adhering to relevant WSIB policies.- Address worker and employer needs by actively listening, collecting pertinent information, and aiding workplace parties in understanding their rights, responsibilities, and.

Ottawa, Ontario, Canada

• Gathering information during interactions with clients to determine their eligibility for insurance products and services.
• Educating clients on their responsibilities and obligations under the Insurance act and the implication of non-compliance.
• Demonstrating autonomy by reviewing information, making informed decisions and communicating outcomes with relevant parties.
• Liaising with internal departments when required for complex cases.
• Responding to general inquiries about… Show more
• Responding to general inquiries about products and services.

Ottawa, Ontario, Canada

• Attended to a minimum of 30 inbound calls daily.
• Activated a minimum of 20 credit cards daily.
• Educated customers about the features and benefits of their cards.
• Sold credit card insurance products to clients on every call, such as payment protection.
• Achieved a minimum of 25% of conversion rates daily.
• Recommended e-solutions such as, e-statements, mobile banking, internet banking etc, on every call.

Lagos, Nigeria

• Implemented new policies and procedures to handle staff complaints. Reduced complaints by 30%.
• Audited and approved documentation provided for employee loan requests.
• Ensured staff compliance with labour laws and policies. Educated employees on the risk of non-compliance and reduced penalties by 25%.
• Coordinated payroll administration (salaries, tax, pension)
• Responsible for vendor management and engagement.
• Advised employees of their rights and obligations.

Lagos, Nigeria

• Acquired a minimum of 250 new personal and corporate accounts monthly.
• Attended to a minimum of 70 clients via phone and walk-ins daily.
• Promoted the use of alternate banking channels such as Internet banking, POS and Telephone banking to clients.
• Gathered information during interactions with clients to determine their eligibility for financial products and services.
• Sold a minimum of 40 risk asset products/loans to clients monthly, such as personal loans, car loans and… Show more
• Sold a minimum of 40 risk asset products/loans to clients monthly, such as personal loans, car loans and mortgages.