Morenike Abdullah Email & Phone Number

California, United States

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Seattle, Washington, Us

Washington, Dc, Us

YRC Inc

New York, Us

San Francisco, Ca - California, Us

San Jose, Ca, Us

Atlanta, Georgia, Us

Global Boost MD, LLC is a small, privately owned parent company of multiple e-commerce and consumer product companies specializing in premium skincare, beauty products. Leading retailer of the prescription brand Latisse. 1-6 Employees / Revenue 2014: $~8M www.shoplatissemd.com / www.shopbeautymojo.com Client Sales & Service: Responsible for managing & providing superior customer services for clients. Mediums include phone sales, live chat exchanges & email correspondences across multiple sites. - Creation, implementation and maintenance of company’s Client Sales & Service policies through improved client services processes including email & phone scripts resulting in decrease of inter-dept. disconnects - Increase of average call acceptance rate from 50% to 80% - Development of company product training program increasing avg ticket by $19 and cross sells by 22% - Management of off-site call center (staff of 10-15; San Antonio, TX) to assist with increased phone & chat volume. Trained call center supervisors/agents (on-site and remotely) on company client services & product knowledge. 2014 – Streamlined operations by moving call center on-site--------------------------------------------------------------------------------------------------------------------------------Product Design (Buyer): Responsible for market research, industry & buying trends to determine the right product mix for multiple websites. Accountable for contribution to gross margin performance, rate of sale & inventory levels against approved plans. - Immediate increase in product offerings from 11 SKUs to 120+ SKUs in 1st year contributing to revenue doubling over PY - Introduction of 2 new premium lines generating 13% of 2013 sales - Advise CEO, CFO, Fulfillment, IT and marketing managers to ensure pricing, promotion, and placement of new products on site

Stamford, Connecticut, Us

The Red Door Spa a large, privately held company with 31 day spa and resort locations nationwide. A leader in the day spa industry, RDS is renowned for its impeccable guest services, signature services, enhanced specialty treatments and wellness recommendations. Located in the historic Willard Hotel. - Initiated recruiting effort with Hotel Human Resources and Management to hire qualified, established technicians resulting in increasing guest’s retention rate from 60% to 72%. - Involved hotel, guest and front desk managers to integrate the spa into every guest's experience. - Instituted new service offerings and unique spa package series enhancing the guests experience resulting 11% increase in average ticket price.

Us

Erwin Gomez Salon & Spa was an independently owned boutique salon & spa offering five-star accommodations and endorsing only the finest beauty treatments and product selections from around the globe. This company is now closed. - Responsible for the daily operations of technicians and support staff to include scheduling of shifts and client appointments. - Managed visits for high‐profile guests… hosting of parties for various organizations and private clubs through live group talks and service demonstrations geared towards securing future business. - Arranged guest artist appearances and specialized educational workshops; organizing private on-site glam services for guests, celebrities, award shows, galas & photo shoots. Coordinated vendor product training service providers and support staff utilizing rep support to increase sales through incentive based programs.

Family run business specializing in salon & spa services. Duties:Drive new business initiatives and sales for the spa and salon as well as overseeing the day-to-day activities of the spa and salon to ensure our guests are consistently treated to an impeccable guest service experience. Responsibilities included management of operations, recruiting, event planning, HR, create branding & marketing initiatives, payroll etc.

Stamford, Connecticut, Us

- Recruit & manage 30+ spa providers, front desk & support staff - Responsible for ensuring training and compliance to Red Door Spas human resources, guest services and employment standards - Responsible for successfully achieving sales goals, business objectives and overall spa profitability. - Ensure compliance with all state licensing and health requirements. - Awarded 2nd place - Best Revenue Producer (15% over plan) among 9 locations opened in 2004-2005*

Stamford, Connecticut, Us

- Responsible for the daily operations, recruitment and coaching of Guest Service Representatives (Front Desk and Reservations. - Communicated with guests to solve issues in a mutually satisfactory manner. Executed company promotions and initiatives, including the Guest Experience Survey (averaging 91% satisfaction) and Net Promoter Score (in Top 5%), email acquisition, and gift certificates and series sales. - Administrative duties such as preparing work schedules, payroll and writing performance reports.

Ba, Communications

Esthetics, Aesthetician/Esthetician And Skin Care Specialist