Assisting the Front Office Managersupervising the front office staff Attending to Guests' enquiries, requests, complaints and suggestions Ensuring proper training and procedures are in place to ensure provision of quality services and Attending to crisis or emergency situations and perform service recovery Recording the details of events in Duty Manager Log Book and to take necessary actions Increasing room revenue by focusing in room up selling Supervising Reception personnel to ensure optimum occupancy and average room rate Monitoring Front Office personnel to ensure guests receives warm attention and recognition.