•Manage the global IT eCommerce strategy and roadmap for the Premier Connect experience, a multi-billion-dollar global ecommerce experience, enabling features and functionalities that allow Dell customers to seamlessly integrate their ERP systems with the Dell Premier platform.•Oversee the scoping, development, and strategic end to end planning of Dell's eCommerce Procurement Experience IT roadmap, asses the ROI of IT initiatives, and deliver impact presentations to Dell executives•Define desired business outcome for each feature/functionality developed for the Premier Connect experience, unlocking over $500M USD in online revenue. •Cross collaborates between the business and IT to define desired business outcome for each feature/functionality developed for the Dell.com Premier experience, unlocking over $500M global online revenue. •Developed a go-to-market business cases analyzing Dell's Channel Team's Amazon promotional pricing strategy. This involved a review of sales and pricing data across various online routes to market, resulting in the establishment of pricing thresholds to prevent cannibalization of Dell's different online channels.

•Developed product positioning strategy with the use of adobe analytics to grow US Online Business PC product business year on year unit, revenue, and margin number by +21%, +33%, and +37% respectively•Managed online Latitude and Vostro PC lines of business contributing $40 Million Quarterly•Presented weekly revenue, margin, and website performance metrics to Senior Leadership, identifying gaps in the online business, showing key wins, and reviewing future opportunities •Oversaw inter-quarter price promotion strategy for US online PC business •Lead PC notebook & desktop product positioning and pricing strategy across all US Dell.com website pages•Developed onboarding program for new hires to the Dell,com team, reducing new hire ramping time from three months to one month

-Developed 12-month customer personalization and targeted consumer experience strategy for Dell.com Consumer/Small Business group; projected to increase revenue by $58M and profitability by $21M in FY22-Conducted thorough competitor analysis on best in class personalization features to implement on Dell.com; reviewed industry-leading e-commerce and customer personalization sites (e.g., Amazon, Nike, Sephora) to understand best in class personalization techniques-Reviewed gaps in Dell.com personalization features and functionality; worked with personalization IT team and recommended phase one of personalization with personas project on Dell.com-Built Excel financial model to forecast financial impact of personalization project; model included investment requirement, unit impact, revenue impact, and margin impact of personalization project-Created business case showing impact of personalization project to secure funding for the initiative

-Managed key client relations, monitoring, and analyzing key client account data to ensure client success on the NetSuite platform.; -Spearheaded client success program for campus vertical to obtain reference customers for NetSuite Campus Division -Analyzed and improved client satisfaction from 20% to 80% by increasing user adoption process and client success on the NetSuite platform by evaluating client risks and improving business processes-Collaborated with NetSuite Campus Executive Leadership team on overall vertical strategy and target market initiatives to increase market presence

As an Account Manager for the Retail Vertical, I ensured my clients were utilizing our SaaS based platform to its full potential, allowing them to focus on their business and initiatives.I managed the relationship for several NetSuite Retail clients. I took a consultative approach with my clients in assisting them with their software goals. These goals include their ERP, eCommerce, and Point of Sale requirements, as well as any other business management module that would allow them to succeed for the future.

-Identified customer’s business needs and articulate how Oracle’s solutions can address those needs- Managed full sales cycle through pipeline, lead generation, qualification, solution development, and signing stage - Translated sales strategy into marketing plan that encompasses awareness and education to customers via virtual classrooms, unsolicited proposals, executing demonstrations, and field events -Targeted key prospects and built of $5 million dollars in pipeline for the Oracle hardware sales division -Executed sales cycle from start to close and supported hardware sales team in closing over $200 thousand dollars in new business-Drove client calls to identify business needs and prescribe Oracle solutions as a solution to those needs

-Optimized client’s accounts payable process by reducing their invoice payment time to customers by 50%; identified bottlenecks in approvals procedure and recommended changes, resulting in improved client relations-Oversaw quality assurance work of Aon Hewitt’s learning administration team in Mumbai, India; assured client deliverables were accurate and concise by virtually training the Mumbai team on new processes and procedures-Compiled and analyzed monthly Excel-based invoice verification report on behalf of client’s talent development division; used charts, graphs, and pivot tables to show trends in total amount spent each month on accounts payable

-Created marketing campaigns and brochures to focus on Effective Edges new product launch which happened in the fall of 2014- Wrote and created survey’s through SharePoint survey software and Survey Monkey for Marketing Research and client feedback. Feedback data was used to improve Effective Edge's products- Created Effective Edge Google Analytic website page and tracked website visitation of the Effective Edge website- Implemented marketing campaigns for Effective Edge's New Core Product Offering - Worked with Social Media Contractor and re-opened Effective Edge social media pages for Facebook and Twitter- Developed social media content calendar for Effective Edge's Twitter and Facebook accounts.