Nelson Moreno Email & Phone Number

New York, New York, United States

New York, New York, United States

• Consulted and advised other representatives on city regulations, policy, procedures and de-escalations calls.• Handled inbound calls for New York City's 311 department.• Address and inform inbound callers about city services and benefits within a timely fashion.• Accepted and submitted city complaints while de-escalating irritated callers.• Processed and attended Bilingual in English and Spanish calls on a back to back basis.

New York, New York, United States

• Belong to a team whose mission is to help New York City residents obtain essential services.• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.• Handle customer complaints and provide alternatives and/or solutions to ensure resolutionsto complaints.• Assist customers in placing orders, canceling orders and making updates to Get Food NYCorders.

Brooklyn, New York, United States

• Counting and maintaining inventory.• Note shipment that comes in and out.• Ensuring cleanliness, tidiness and safety of the work environment.• Communicating errors to relevant parties.