Nelson Moreno Email & Phone Number

New York, New York, United States

New York, New York, United States

• Consulted and advised other representatives on city regulations, policy, procedures and de-escalations calls.
• Handled inbound calls for New York City's 311 department.
• Address and inform inbound callers about city services and benefits within a timely fashion.
• Accepted and submitted city complaints while de-escalating irritated callers.
• Processed and attended Bilingual in English and Spanish calls on a back to back basis.

New York, New York, United States

• Belong to a team whose mission is to help New York City residents obtain essential services.
• Assist customers, providing options/ resolutions in a timely efficient manner.
• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.
• Train new employees with call handling, distress customers, and new technologies.
• Follow communication guidelines, policies, and procedures.
• Upgrade and cancel customer service request.

Brooklyn, New York, United States

• Counting and maintaining inventory.
• Note shipment that comes in and out.
• Ensuring cleanliness, tidiness and safety of the work environment.
• Communicating errors to relevant parties.