Emma M. Email & Phone Number

London, Gb

London, United Kingdom

Negotiated with global airline and rail commercial teams to maximise commercial agreement reach and product availability while supporting management of a portfolio of airline and rail carriers. Collaborated with Pricing, Operations, Marketing and Finance teams to ensure optimal conditions for sustained revenue and volume growth. Secured major rail contract, created and rolled out segmented processes and training to all markets (sales and back office staff), and managed auditable ticket stock. Planned incentives and managed related budgets, defined learning objectives, created, and delivered agent training modules. Gathered and analysed data to support cost saving objectives. Managed internal leisure and business travel team and processes. Owned air operation of annual global awards ceremony.

London, United Kingdom

Managed partner relationships and agreements. Produced, analysed, and distributed reports, and benchmarked to make pricing recommendations. Managed monthly rail stock return - processing, recording and filing due to audit possibility. Produced agent training content, managed global sales incentive and related internal communications. Co-ordinated airline and rail pages in all destination brochures globally. Booked all internal business and leisure travel, managing related costs, budgets, invoices and processes. Coached junior colleagues. Selected to attend annual global awards ceremony in Vietnam as recognition of performance.

London, United Kingdom

Analysed Air, Rail and Spring Break pricing to make e-commerce pricing recommendations. Monitored aggregators/meta-search, to ensure competitive fare display, identified revenue opportunities, reported on performance. Managed booking rule engine, created immediate and scheduled pricing rules and discount codes, monitored redemption and spend. Additional responsibility of covering marketing role due to maternity leave. Managed digital and print campaign commitments, schedules, results packs (including relevant metrics displaying ROI and/or market share growth), and national, segmented newsletter content.

London, United Kingdom

Round the world route and booking information creation, managed all air marketing content and commitments, website fare display, organised and facilitated agent training events. Benchmarked to make fare recommendations. Produced, analysed, and distributed reports, supported familiarisation trip organisation, supplier correspondence, wrote internal communications.

London, United Kingdom

Worked with agents in store, developed their knowledge through my own training material to meet quarterly targets. Produced, analysed, and distributed reports, supported familiarisation trip organisation, supplier correspondence, wrote internal communications. Contracted and managed a number of products.

London, United Kingdom

Facilitated training courses for groups of travel agents in a course-room, many new to the travel industry. One to one training and coaching. Created and adapted training materials, assessment and content in line with business objectives. Delivered a course to 95% of frontline staff that won Best People Initiative.

London, United Kingdom

Face to face and telesales of bespoke multi-stop air and land itineraries to achieve and exceed monthly targets and incentives. Coached junior staff to overcome product and operational challenges. Created a prizewinning round the world route.

Manchester, United Kingdom

Personal licensee, key holder position. Managed cash, staff, repairs, front of house, and customer service and feedback. Executed bespoke events for up to 200 people. Ordered stock and completed internal audits. Was a company spokesperson in a national press interview and appeared in company training video.

Bachelor’S Degree, Criminology (Hons), 2:1

Activities and Societies: Hull University Boat Club (President) Athletic Union Secretary Hull University Netball Squad Hull University.

A Levels, Mathematics, Psychology, Performing Arts, General Studies