Moreya Redmond, Capm, Sfc Email & Phone Number

United States

Orem, Utah, United States

Built the company project management department, including the implementation of formal project documentation, project management software and requirements gathering processes • Managed the full lifecycle project timeline for a Merchant Services Platform. While integrating several requirements changes and managing resource availability, we completed the project 3 months ahead of schedule. • Oversaw the first-time SOC 2 certification process which included implementing internal and cloud security measures, documenting policies, and developing data privacy procedures. Due to the urgency of the project, it was completed 25% faster than the planned timeline.• Established a development life cycle (SDLC) including documented UAT procedures and consistent release schedules resulting in significant decrease in release bugs and 33% reduction in customer service calls due to software issues.• Improved the sprint deliverable completion rate across three teams (IT, Development and Marketing), from 30% to 90% through the establishment of consistent processes including scrum ceremonies, sprint reviews, retrospectives, backlog refinement, and planning sessions. • Effectively manage stakeholder communication to ensure they are properly informed and aware of roadmap changes, new requirements, deliverable prioritization, and timeline estimates. • Ongoing process improvement initiatives across underwriting, sales, customer support, onboarding and marketing teams to standardize templates and processes ensuring consistency in customer and internal communication.• Monitor and communicate the teams’ progress through several KPI dashboard reports including sprint velocity, burndown charts, cumulative flow diagrams, and time tracking.

Orem, Utah, United States

Riverside, California, United States

Manage and organize various projects, including but not limited to, setting up the company CRM, systematizing and automating all processes of the company, and managing the publishing of tech support and marketing content. • Reduced customer onboarding calls by 50% through improving the software UX/UI by gathering customer feedback, facilitating design meetings, and providing clear direction to developers.• Managed software UAT and established a system to provide feedback on usability improvements and software bugs prior to each release. • Built the Customer Relationship Management (CRM) platform and integrations, creating efficient internal processes and procedures to better track the customer journey and reduce lead fall off. • Built mailing lists, automation, and workflows to better organize and market to leads and customers, resulting in an average open rate of 60% and a click-through rate of 6%.• Created a management system to track company goals and objectives through project alignment, resource assignment and timelines. • Launched a successful tech support web site managing the entire project lifecycle, including scope development, content creation, and resource management, ensuring tech support content coincides with new software releases.

Riverside, California

Provided consultation on the foundational aspects of the newly-created production studio including setting up a CRM, systemizing marketing operations, and budgeting for future films. Prior, I assisted with the setup of video/audio equipment, camera operation, and video and picture editing to create short films and special event videos.

Bachelor'S Degree, Cinematography And Film/Video Production

Activities and Societies: Summa Cum Laude Honors Program

Associate'S Degree, 1: Humanities, Philosophy & Arts; 2: Behavioral Studies

Activities and Societies: Honors Program