• Assist the Director in the daily administration of various human resource services including development of HR policies, programs, functions, and activities.• Coordinate, recommend, and implement personnel policies and procedures.• Responsible for the timely and accurate administration of time and attendance and payroll systems, including recordkeeping and reporting. Ensure accuracy of documentation and application of paid time off.• Responsible for the timely and accurate processing of bi-weekly payroll and monitoring of compliance relative to applicable labor laws.• Coordinates and conducts recruitment effort for exempt and non-exempt personnel including the coordination of seasonal personnel.• Oversees pre-employment screenings including reference and/or education verifications, background checks, drug screening, and others as needed.• Conducts new employee orientation and exit interviews.• Maintains records, reports, charts and logs pertaining to employee life cycle management.• Provides advice and counsel to employees and management regarding complaints, personnel practices, policies and employment laws.• Ensures compliance requirements for all federal, state laws related to employment. for measuring• Develops, implements and delivers training programs. Monitors training programs and trainees to determine the effectiveness of the training and individual employee growth. Responsible for identifying training needs and reporting on results.

• Complies with HIPAA guidelines to confirm identity of customer, ensure proper release of information and when updating member indicative information. • Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics. • Uses soft skills in all situations and especially to defuse potentially escalated customers. • Meets minimum production standards per the collective bargaining agreement. • Adheres to quality guidelines set by Management. • Efficiently manages time to achieve individual and department goals.

-Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquires to the pharmacist.-Provided information to patients and other healthcare professionals. -Prepared reports by collecting and summarizing information. -Contributed to team effort by accomplishing related results as needed. -Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipts; removing outdated drugs.

-Welcomed visitors by greeting them, in person and on the phone. -Directed visitors by maintaining employee and department directories.

-Arranged and conducted conference calls and meetings-Reviewed memos and reports-Created presentations and prepared statical reports-Trained and supervised other employees-Developed a Training & Development Program to help retain clients-Conducted a before and after study to see if the Training & Development Program helped with retention of clients -Conducted interviews