Morgan Evans Email & Phone Number

San Antonio, TX, US

• The “Deliverability & Compliance” team’s primary role is to protect the Mailgun and Mailjet environments from bad actors sending spam as well as other forms of abuse that would compromise the reputation of our.
• Reviewing new and current customers who are in the sales pipeline to sign a contract
• Review and respond to tickets in the Abuse queues in Zendesk
• Review and respond to AWS complaints
• Review and act on FBL complaints
• Review and respond to privacy tickets

• Build upon my experience as a Level 1 and be a source of knowledge or insight for my team, having a greater familiarity with our brand infrastructure and internal services.
• Exhibited the ability to find answers and solutions independently, build brand loyalty and customer rapport, take over escalated cases, and provide training as a mentor to anyone who asks.
• Effectively communicated with and handled requests from other teams in a timely manner, being able to employ analytical skills for data analysis and interpret what the data says.
• Identify bugs or glitches, internal or external, and properly document / record them before reporting it to the appropriate team.
• Thoroughly evaluate / vet / critically analyze customer accounts to verify legitimacy and compliance, leaving detailed notes of my investigation. Properly take action on malicious accounts exhibiting spammy, abusive.
• Actively seek new knowledge to increase my understanding, both from self-learning as well as gleaning from teamwork.

• Personably and effectively communicate with customers to troubleshoot and resolve any issues or queries related to the service or their account.
• Maintained a flexible schedule, taking point on weekends (often solo), and work alongside colleagues or other departments to properly complete tasks in a timely manner.
• Consistently learned new or evolving technologies, always looking for ways to adapt whether it be programming snippets, SMTP, utilizing REST API, understanding DNS, and email logs/delivery.
• Monitor the integrity of the platform by acting on urgent reputation alerts, suspicious activity, system abuse, bounce rates or complaint rates, IP address reputation, domain reputation, or phishing content.
• Incorporated knowledge of email composition, email delivery, MIME, SPF / DKIM authentication, and spam filtering.

Los Angeles, California, United States

• Performed assistant duties to Dr. Jeff Nazar at Thrive Men's Clinic on Ventura Blvd.
• Helped manage the end stages of the clinic's construction, performing physical duties as needed, remaining flexible and adaptable.
• Managed inventory of medication and placed orders as needed, maintaining communication with vendors, and troubleshooting delays.
• Aided in the management of marketing, overseeing and contributing to the process of designing the logo and brand identity, including window decals and signage, and operation of social media/website. [@getthrive |.

• Troubleshoot backup and restore failures on Windows and Linux servers with in-depth configurations such as MySQL clusters, Exchange, and Oracle applications.
• Provide administration for storage arrays and storage infrastructure.
• Utilize SysAd permissions to provision servers to perform installs, backups, recoveries, and expansions across single & multi-tenant arrays.
• Maintain consistent communication and confidentiality with clients while adhering to customer and SLA commitments.

• Multi-tasked to provide fanatical support to customers and team members via phone and chat systems.
• Customer-facing support to include performance monitoring, basic OS troubleshooting, advising customers on best practices for email configurations, domain registrations, and Office365 software.
• Performed clerical and administrative tasks to include payment processing, account management, answering and directing calls, as well as up to three live chats at once.
• Create and maintain customer loyalty by going above and beyond.

• Provide commission-based illustrations, designs, & videos for customers: such as album art, concept art, logos, storyboards, characters, portraits, promo videos, posters, reels, etc.
• Advise clients on strategies to utilize for their particular product and desired audience.
• Utilized effective marketing and advertising strategies via website and social media.
• Effective and consistent communication with clients to deliver desired results.
• Develop engaging and innovative illustrations and designs utilizing iPad Pro + Procreate, alongside Adobe Creative Suite.
• Create 3D models in Autodesk Maya & Unreal Engine.

United States

• Performed administrative and clerical duties such as maintaining student records, submit requests for supplies and materials, documented student memos, and aided with optimizing the learning environment.
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups.
• Independently supervised After-School class of up to 18 students.

Los Angeles, California, United States

Ensured Customer Satisfaction while selling, fitting, and customizing luxury brand flip-flop sandals.

San Antonio, Texas, United States

Ensured Customer Satisfaction by assisting in item location, outfit customization, as well as maintaining cleanliness of the sales floor.

Los Angeles, California, United States

Summer internship working on 3D assets while collaborating with the game design team.

Bachelor Of Science - Bs, Digital Cinematography

Focused knowledge and understanding of digital filmmaking, directing, lighting, audio post-prod, digital editing, film criticism.

Criminal Justice And Corrections

Completed two full-time semesters under the Criminal Justice program.