• Oversee the daily operations of the department, encompassing general ledger management, accounts payable, accounts receivable, revenue tracking, asset management, cost control, personnel management, and tax accounting.• Lead a team responsible for the collection, recording, and distribution of millions of dollars in customer receivables annually.• Manage the team handling daily accounts receivable and payment processing functions.• Ensure timely and accurate collection of payments, with a focus on completeness and precision, and guarantee prompt and accurate payment to customers.• Monitor and address risks associated with insurance carrier payments, payment disbursements, and bank deposits.• Collaborate with banking partners and customers to resolve any issues related to payments and deposits.• Develop and refine departmental practices, policies, and processes to enhance quality, accuracy, and risk management.• Foster innovation within the department to boost efficiency and customer satisfaction, particularly in electronic payments.• Utilize data to solve problems, develop business cases, and make informed recommendations to drive business performance.• Identify and leverage technological opportunities, create data-driven business cases, and implement solutions to achieve desired outcomes.• Proactively plan and manage multiple projects, ensuring effective prioritization and execution.• Guide and support direct reports by setting clear priorities and fostering a positive team culture with emphasis on support, development, and accountability.• Collaborate with internal and external stakeholders to devise and implement effective solutions.

• Responsibile for resolving client, attorney and staff issues regarding accounts receivable.• Reduce the aging of unpaid client balances through review, analysis and communication with attorneys and clients.• Monitor accounts receivable reports and update payment status information related to past due accounts.• Follow up with attorneys on an ongoing basis. • Tracking collection efforts.• Responding to requests regarding account information and analysis.• Maintaining client contact to resolve disallowances and ensure prompt resolution and payment.• Supervise staff of 11 who perform similar duties to meet objective and company goals.• Train all new employees on company software, best practices, company policies and procedures. • Provide information and feedback to management on an ongoing basis to ensure continuous improvement in department processes.• Work with management to continuously improve procedures and processes within the team.• Provide direction and leadership to the team.• Ability to maintain highly confidential information• Work closely with Accounts receivable, billing, intake and electronic billing departments.

• Daily interaction with customers to research and resolve/escalate issues accurately and in a timely manner.• Run reports and analyze data to identify trends, make forecasts and provide recommendations/solutions that facilitate collections of outstanding balances.• Analyze open receivable trends, including payment frequency and root cause analysis (i.e. denials, over/short payments, prices).• Ensure accurate financial records of client’s accounts.• Oversee the daily deposits with payment application to customer accounts, process credit applications, verify credit references and recommends credit limits on new and existing accounts.• Oversee the daily reviews of past due customers and orders on hold.• Partner with Controller and Credit & Collections to initiate collection process on overdue accounts where collections efforts cannot be readily resolved.• Coordinate efforts with Sales Representatives to resolve disputed invoices/account status.• Process manual billing transactions per set schedule and as requested.• Prepare and distribute monthly account statements detailing credit/collection status of accounts.• Oversee the evaluation and processes of new credit applications in a timely manner, ensuring application is complete and accurate.• Verify all credit references via Experian or similar credit bureau reports.• Approve and reject new applications for credit.• Analyze and review account status and determine whether to maintain, increase or reduce credit line within set limits.• Assume additional responsibilities and assists with special projects as needed or directed.

• Provide front line, mid litigation and post judgment remedies on consumer debt• Contact consumers to negotiate voluntary terms on delinquent or new account placements• Maintain compliance by obtaining right party contact, Mini Miranda, and validation of debt• Work with several legal entities for abstracts of judgments, wage garnishments, and bank levies• Perform skip tracing on credit reports for current consumer information• Contact businesses for verification of employment• Train new hires on compliance laws, FDCPA, and collection strategies• Manage disputes, fraud, and identity theft accounts

• Provided front line and post judgment collections on consumer and commercial debt, interrogatories and bench warrants.• Assist consumer in strategizing action plans to repay debt.• Negotiating with the consumer on possible settlements or payment arrangements.• Ability to probe third parties to assist in locating the consumer.• Worked closely with attorneys in legal debt collection practices.• Attended numerous training classes on FDCPA and compliance

• Commercial Business to Business Collections for outstanding contracts after default.• Placed and answered a high volume of calls on a multiline system.• Listened to customer needs related to their delinquent accounts and assisted in resolving the problem by compiling all facts into a beneficial result. • Created correspondence and submitted invoices to consumers with their current balance that included legal and interest fees to help them understand amounts currently due.• Drafted and sent legal letters to customers based on outstanding debts owed.• Worked with Legal Counsel representing customers, resolved all issues within a timely manner.• Extensive customer service.