Implemented automation for an application stats report that resulted in a significant reduction in time savings

Bridged the needs of product management, operations, and product developmentEnabled teams to work as effectively as possible and resolved obstacles so my team met sprint objectives and releases stayed on track andPromoted continuously improve mindset throughout the team to drive process and practice enhancements Responsible for facilitating all Scrum ceremonies, such as Daily Standup, Sprint Planning, Sprint Review and Sprint Retro, in addition to collecting and providing relevant data and metricsActed as Servant LeaderLed team discussion & collaboration, provided coaching on agile principles in addition to helping manage impediment removal by working closely with other teams and impacted stakeholdersAttended Scrum of Scrum meetings as needed to synchronize across teams and resolve blockersAssisted Product Manager, Product Owner roles with on-going backlog refinementEnsured sprint releases stay on track and updates sprint activities in agile planning and execution tracking toolAssisted with status reporting, velocity metrics, sprint accomplishments, in addition to socializing current risks and issues

At the Help Desk, I provide first-level technical support for all technology needs within the Division of Student Affairs at Illinois State University. I handle contacts from customers via phone, email or face-to-face conversations, and review any issues or concerns, document those issues or concerns, and facilitate the resolution of those concerns.

- Developed skills pertinent to the Scrum Master role- Gained proficiency in the SAFe methodology, Discover Management System, and Agile principles- Made changes to my team's huddle board that resulted in greater stand-up meeting efficiency - Collected information from other Scrum Masters to create a program-level dependency board- Collaborated with the Release Train Engineer in the planning and facilitation of my value stream's Program Increment-Assisted in the implementation of a visual dependency board for the value stream's Scrum of Scrum meeting

As Secretary of Information Technology for Student Government Association, I update and maintain the organization’s website through the web content management system OU Campus. I also act as a liaison between Student Government Association and the various IT departments on Illinois State University's campus.

As a lifeguard I supervised patrons at the beach to ensure their safety, and provided appropriate first aid when necessary.

I inspected classroom technology to ensure everything was working properly and ready to use for professors by 8 a.m. that morning. If a device was not functioning as intended, I would troubleshoot to the best of my ability and if that were unsuccessful, I would report the issue to my supervisor.

Provided quality customer service to restaurant guests and maintained cleanliness of kitchen and dining areaPromoted to drive-thru/phone operating position due to strong customer service and team-work skills