• Oversee accounting operations for El Coronado Condominium Association, Inc. and Coronado Management, LLC• Supervise controller and all other accounting department personnel to ensure accurate daily, weekly, monthly, and annual financial reporting for company executives• Developed an operations manual for internal controls and accounting procedures to improve efficiency and asset security

- Supervise day-to-day activities of the front desk department to manage all assigned employees and ensure exemplary guest services- Prepare room revenue reports, maintenance requests & reservation logs - Analyze and revise existing procedures for efficiency improvement- Promptly respond to guest requests, complaints, and emergencies - Aid in yield management to maximize hotel profit through repopulating open room sale reports via IT property management system

- Promoted customer loyalty and consistent satisfaction by delivering friendly customer service and knowledgeable assistance- Managed guest check-in/out process, placed telephone reservations, and took web bookings with online travel agent partners- Reconciled guest accounts before arrival and departure- Investigated and resolved out-of-balance accounts while processing payments, refunds, and commission adjustments- Answered in-person and email inquiries pertaining to hotel services and travel directions

- Provided high-quality tax return preparation to qualified individuals using TaxSlayer software- Guided taxpayers towards receiving maximum tax benefits by utilizing available IRS resources- Adhered to Volunteer Standards of Conduct and Quality Site Requirements at all times- Maintained taxpayer privacy and confidentiality standards- Completed formal reviews of other tax preparers’ work to ensure accuracy of data input

- Assisted the CFO and Controller with a variety of projects, including: implementing a new fixed asset management system, transitioning to a new fund administrator, and selecting a new online bill pay system- Arranged for secure data destruction and recycling of retired IT assets across three offices- Posted daily and monthly transactions to QuickBooks, processed accounts payable, prepared checks and wire transfer requests, and reconciled bank accounts- Performed office management tasks, including: copying, scanning, filing, answering telephone calls, distributing mail, and reorganizing supplies- Created new and revised outdated PowerPoint presentations