• Maintain a 5.0-star rating over 300+ rides by exceeding expectations in service quality, professionalism, and attention to detail.• Consistently adhere to tight schedules, ensuring prompt arrivals for pick-ups and drop-offs without compromising safety or service quality.• Regularly clean and sanitize vehicle interior and exterior to uphold high cleanliness standards, ensuring passenger comfort and satisfaction.• Respond quickly and effectively to changing traffic patterns, road closures, and customer-specific requests to maintain efficiency and satisfaction.• Share local knowledge and recommendations when requested, adding value to the passenger experience.

ZoomInfo is the most comprehensive source of business information on people and companies in the world. ZoomInfo is used by sales and marketing professionals to find leads, recruiters to uncover talent and by business professionals to find detailed information on people and companies. • Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives.• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value.• Proactively grow the breadth and depth of strategic relationships within customers.• Closely manage and nurture accounts to identify and eliminate risk of attrition.• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy.• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.• Ensure customers are aware of and educated on new features and releases.• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.

My previous company downsized across multiple departments and as a result, my role was eliminated. During this time I have been actively applying and interviewing for Client Success Manager and post sales account management positions. Despite a difficult job market, I have remained optimistic. I have been able to spend more time with my family and help raise our newborn daughter. I am eager to begin full-time work as soon as possible and intend to apply my professional experiences to build value for your organization.

Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the healthcare patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. • Manage a portfolio of 100+ healthcare accounts.• Become an expert on Binary Fountain’s products and the value they provide within the healthcare industry.• Proactively contact clients regarding product outages, updates and enhancements to increase adoption.• Minimize customer churn and escalate critical customer issues when necessary.• Retain clients by negotiating contracts and processing renewals in Salesforce.• Partner with internal stakeholders and product teams to identify and execute expansion opportunities.

Gartner Digital Markets is the world’s premier source for software vendors to connect with in-market buyers, through research, reviews and lead generation. Digital Markets comprises the three leading B2B software search websites — Capterra, GetApp and Software Advice — serving more than 9 million monthly visitors from around the globe. • Sell in-house services to SaaS vendors which increases their online presence, credibility, and visibility to buyers.• Consult and manage a territory of more than 4,000 global SaaS companies including but not limited to SMB and enterprise-level organizations.• Educate vendors on best business practices for sustainable and growth marketing strategies.

Kforce is a full-service professional staffing firm providing contract and direct hire staffing solutions for hiring organizations and career management for job seekers in the following specialty skill areas: Technology, Finance & Accounting, Clinical Research, Healthcare and Government Solutions.• Sell KForce Professional Finance and Accounting staffing services to C-Level executives and hiring managers in the DC Metropolitan area.• Conduct on-site client meetings to determine business needs, challenges and future hiring preferences.• Handle onboarding paperwork, i9 documentation, and all other confidential candidates PII.• Source candidates for recruiting team; prioritize job requirements, and pro-market qualified candidates to clients.• Manage clients’ expectations of consultant performance and implement coaching strategies to improve workflow processes.

Frontpoint’s mission is to make families feel safe, more connected, and to inspire the world that great service still exists. Our team’s efforts to care for and protect our customers are the reason that 96% of customers would recommend Frontpoint to a friend.• Perform full-cycle inside sales using a consultative, solutions-based sales approach.• Coordinate consultation appointments and follow up with prospects via phone and email.• Consistently exceed 100% of sales quota each month.• Mentor new team members on effective sales strategies.• Promote and enhance company reputation, providing professional and solutions based assistance.

• Assisted in developing project plans, including defining project scope, objectives, and deliverables.• Prepared detailed cost estimates and timelines based on project design documents.• Coordinated and scheduled project installations, ensuring alignment with client requirements and deadlines.• Managed communication between internal and external stakeholders, addressing any issues or changes in project scope.• Oversaw the day-to-day activities of project installations to ensure they were completed on time, within budget, and to quality standards.• Collaborated with the warehouse operations supervisors to ensure timely delivery of materials and equipment.• Enforced safety standards and OSHA regulations on job sites to ensure compliance and mitigate risks.