Morgan Cate Email and Phone Number

Teacher of Infants and Toddlers

First point of escalations for all client issues and Escalating to Client Relations Manager as neededMonitor and Analyze KPIs and denial trends for 11 sites and direct manager to 20 employeeTraining and Development of all employees (insurance, payments and charges)Provided reports to all clients for financial transactions on each account Reviewed, researched and resolved any payment variances/discrepancies.Ensured that claims were being paid and followed up on in a timely manner for all accounts and clientsEstablish and Maintain Client relationships and Technical Support Representative for practicesReviewed and Analyzed customer contracts through Salesforce to ensure the expectations of the client were implemented Recognizing clients at risk and creating action plans accordinglyAdding and correcting modifiers, CPT codes and Diagnosis codesEntering and correcting patient demographicResearching commercial and CMS insurance policies including analyzing denials and LCD/NCD policies to improve KPI metrics.

Credit and CollectionsSend work orders, service requests and emergency outage reports to dispatchAnswer inbound calls in a call center environmentDirect calls to the correct department Answer billing questions remotely for delinquent and current accountsExplain programs and qualifications to meet the customer’s needsProcess, resolve and monitor complaints

Trained, Motivated, and Oversaw Customer Service and Cashier teamsMerchandise and maintain store appearanceEnsure that the sales team was adhering to company sales policySet daily, weekly, and monthly sales goals for all sales associates and storeSupervised daily operations of the store Received inbounds of products and ensured that all products were reconciled and reported any product discrepancies to the manufacturer