Morgan Chang Email & Phone Number

Greater New York City Area

Hong Kong

Pinnacle eAt is a subscription-based meal delivery service focused on educating people on food quality and nutrition while providing a holistic approach to health with strength and conditioning at Pinnacle Performance gyms.• Launched Pinnacle eAt and was responsible for all aspects of day-to-day management including the creation and execution of recipes, inventory management, meal logistics, client and supplier relationships, accounting, and sales and marketing• Expanded the business to a team of seven and over 100 active individual clients and two corporate clients within 15 months with no external investment, while achieving month-on-month client retention rate of over 85%• Rated the best meal delivery service by Sassy Hong Kong (a popular online guide with over 1 million page views per month) over 7 of the top competitors• Initiated nutritional workshop series, resulting in 25% more clients for Pinnacle eAt and 10% for the gyms• Utilized feedback to tailor membership offerings which resulted in a 30% increased rate of retention for the gyms• Created new SEO initiatives and streamlined existing settings, which reduced marketing expenditure by over 50% while increasing engagement by over 75% across business lines

Greater New York City Area

• Managed and led a cross-functional internal team of more than 10 to develop and launch the firm’s new product line to target new customers, utilizing a recently-acquired facility with a capacity of over 15,000 meals per day• Directed meal development and procurement across teams, from tabletop design and marketing sign-offs through to go-to-market for over 10 SKUs for both new and existing menu lines

Hong Kong

• Led a team of 4, responsible for the creation of menus, food production and quality, suppliers and inventory, and sales.• Grew the business from 17 to 73 clients in three months.

Hong Kong

Hong Kong

Hong Kong

• Launched the Los Angeles-based apparel brand in Hong Kong and secured over $35,000 of revenue in six months.• Initiated a partnership with W Hotels in Hong Kong showcasing local artists, utilizing socks as canvases.

Hong Kong

• Worked with various client teams and the client CTO as a member of the APAC Roadshow Team to create and launch the firm’s new global executive roadshow presentation which demonstrated completed Salesforce implementations and upcoming iterations by Accenture• Led the on-boarding and de-briefing for Accenture onshore and offshore teams, with over 70 staff on the project• Facilitated communication processes between Accenture and client executives, leading to 100% on-time reporting• Steered the multichannel offshore Accenture support team of 30 to resolve an average of 3,000 customer support tickets each month as the project expert in Salesforce, and implemented new support processes leading to reduced ticket times• Facilitated collaboration efforts between client Global Sales teams, and Accenture and client support teams to resolve 100% of customer support tickets encountered• Conducted weekly WebEx training sessions with and between Global Sales teams and Accenture offshore teams• Created a new process for weekly WebEx meetings between client and Accenture teams to identify and resolve issues with the client Salesforce platform with greater efficiency• Created and updated all documents and videos of Salesforce training materials for the global client database• Created and executed test scripts for teams of 10 for multiple implementations to the client Salesforce platform• Client lead for over 40 scheduled Salesforce training sessions for client global teams post-implementation of a major Salesforce platform upgrade

Washington D.C. Metro Area

Writer of blog posts and op-eds, helping with brand development and marketing.

Washington D.C. Metro Area

Helped scale and market Zaarly to early adopters and trendsetters in the DC metropolitan area, implemented strategies for digital marketing and brand awareness, and coordinated events on campus.

Hong Kong

Bancassurance research for an upcoming project.Worked with the client to produce new processes and target operating models to help facilitate change.

Beijing

Handled translation assignments, and created company and industry reports.

Mclean, Virginia

Handled translation assignments.

Beijing - Worked on the CCTV-5 and IMG Sports Joint Venture. Handled translation assignments and projects such as the 2010 Race to Unite (classic car endurance rally from Rotterdam to Shanghai), and “NFL Blitz” (NFL-based reality television show)

Handled translation assignments, website development and the coordination between entrepreneurs and You Change after the Sichuan earthquake

Assisted with games development critical review of available games and wrote reports with ideas for expansion into Hong Kong

Handled translation assignments and organization of the press conference for the partnership between TOM.com and NBA China and the NBA China Games

Postgraduate Degree, Pre-Medicine/Pre-Medical Studies

Activities and Societies: Dean's List (2021-2022, 2022-2023, 2023-2024)

Bsba, Marketing

Activities and Societies: VP of Zaarly Georgetown

High School, Business, Biology, Chemistry

Activities and Societies: Sports Captain for Nansen House (2002 – 2008), Captain - Water Polo and Swim Teams (2006/07 and 2007/08).