Morgan Correa Email and Phone Number

Supervised and developed a team of up to forty -five employees engaging in a multitude of roles to deliver an amazing guest experienceAssist higher management in hiring great talent to meet staffing needs and maintain company standards of conduct within the workplaceResponsible for listening and responding to feedback from guests to maintain, and increase, the guest retention ratePartnered with Human Resources to forge effective plans of action to resolve team member and guest disputesEngage in constructive conversations with team members to ensure that duties are being carried out with efficiency and a respectful attitudeEncourage a healthy work culture by checking in with team members and ensuring they feel supportedDaily management of the front of the store during peak hours--sometimes managing up to twenty-five team members at one time.Promote a no wait-time culture for guests at checkout by partnering with other departments to call back-up cashiers to helpFacilitate the training and learning of job roles such as cashiering, guest services, and drive-ups, to new guest advocates

Oversaw company-mandated training for every team member to ensure a safely operating store.Assisted management in hiring and scheduling staff where needed.Maintained payroll allocation by ensuring team member time clock punches are accurate, PTO and sick pay are inputted correctly, team members do not hit meal compliance, and no team members go into overtime when it is not approved.Brainstormed ideas for monthly team member events related to business goals and diversity initiatives to highlight a healthy and inclusive store culture.

Ensured that the entire Entertainment department ran smoothly through restocking, reorganizing, and relabeling to serve company and guest needs; all the while delivering amazing guest service.

Held a myriad of roles including cashiering, operating the guest service desk, running out Drive-Up orders, and occasionally managing the front end.