Morgan Cummings's Location
Brunswick, Ohio, United States, United States
Morgan Cummings's Contact Details
Morgan Cummings work email
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Morgan Cummings personal email
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Morgan Cummings phone numbers
About Morgan Cummings
Persistent, detail-oriented Service Desk professional and Security Analyst with over 10 years of experience providing internal and remote support across the globe. Problem-solver and technical consultant with ability to speak to all levels and roles in an organization from deeply technical to business users.
Morgan Cummings's Current Company Details
Morgan Cummings Work Experience Details
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System AdministratorBloom CannabisBrunswick, Oh, Us
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It Field SpecialistBloom Cannabis Jun 2024 - PresentBoca Raton, Fl, Us• First line of support for technical inquiries and requests• Travel for store IT hardware maintenance and issues• Travel for new store openings and setup store hardware• Troubleshoot employee computer and technical issues• Assist with other technical administrative projects• Author support documentation for our staff -
Technical Support Specialist IiiCleveland Municipal Court Mar 2024 - May 2024Us• Triage issues and service requests via phone, email, using VNC, and in person.• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool (Track-IT).• Provide Support in the configuration, deployment, monitoring, maintenance, development, upgrade, training, and support of all aspects of the Tyler Odyssey case management system.• Acts as the primary IT specialist for any issues pertaining to the case management system.• Coordinates and responds to telephone requests for assistance and help desk tickets pertaining to a case management system.• Provide "how to" assistance and documentation on all internally supported devices, applications and systems.• Escalate issues to appropriate subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate.• Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues.• Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups. -
It ManagerRoto-Rooter Plumbing And Drain Service Feb 2023 - Nov 2023Cincinnati, Ohio, UsThe Information Technology Manager is responsible for implementing and managing systems and solutions via integration of a broad spectrum of individual hardware and software technologies; performs administrative and technical procedures on information systems and maintains documentation and covers multiple functional areas.• Troubleshooting for employees seeking technical assistance• Technology hardware inventory management (mobile devices, printers, computers, fax machines, scanners, etc.)• Clearly communicating with company employees in person, phone, email or other applications• Diagnosing employee’s IT related issues accurately and quickly resolving the issue• Call center VOIP system• Coordinate with internet service providers for all branches• Verizon business account administration• Setup, troubleshoot and remove employee emails• Video conference support and administration• Modification of user accounts as needed• Setup and delivery of computer hardware to employees. New hires, replacement or repair• Desk setup (monitors, laptop, accessories) and computer configuration• Device network/wi-fi issues• Mobile devices (iPhone and iPad) issues, repair cycle management• Software licensing, purchasing and installation management -
Associate System AdministratorCarvana Apr 2021 - Nov 2022Tempe, Arizona, Us• Point of contact for high priority departments in the Inspection Center to provide immediate support for specialty equipment.• Assist in a regular ticket queue to provide support to other end users when not resolving the high priority customers.• Communicate with remote users via phone or email in order to troubleshoot problems using (and sometimes without use of) remote connectivity tools.• Log all technical issues in Jira with as much detail as possible.• Set up IT accessories (monitors, docking stations, phones etc.) for all new hires; help current users with occasional desk moves.• Document solutions to new problems and share with the rest of the team.• Work with vendors to resolve issues either onsite or on the phone. -
Security AnalystMtd Products Mar 2019 - Feb 2020Valley City, Ohio, Us• Updates, refreshes and patches security products• Gathers security metrics and statistical data needed to respond to trouble tickets, perform fault isolation and resolve outages or problems• Involvement in training, technical support and guidance for tier 1 & 2 support• Manage individual tasks up to completion• Creates and maintains documentation for all implemented security processes and procedures• Assists in the preparation of proposals and solution recommendations• Utilize tools to automate tasks and reporting metrics• Obtains and maintains required certifications and keeps skills up to date• Adheres to, and assists in the development, of corporate standards• Coordinates service calls with vendors as required• Stays up to date on security vulnerabilities that may affect MTD systems -
Pc Tech IiMtd Products Jul 2018 - Mar 2019Valley City, Ohio, Us• Support for 1st Tier and 2nd Tier support for MTD’s employees and contractors, mainly via phone and remote support methods• Life Cycle Management with imaging, scheduling, purchasing, deploying and decommissioning units• Resolve issues with First Contact Resolution which can take place via telephone support, live chat session, and/or remote assistance• Troubleshooting of Microsoft Office and Microsoft Office 365 products, Internet Explorer, AS400/I-Series account maintenance, Skype and end-user VOIP hardware, MS-Exchange, MS SCCM client, along with other internal systems
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Remote OpsWorld Synergy Apr 2018 - Jul 2018Cleveland, Ohio, Us• Offer Tier 2 support to end users for daily, reactive support requests.• Provide end users a with a reliable and caring point of contact when they call, email, or request chat support.• Understand, qualify and document incoming support requests, and the know when appropriate to escalate to next Tier support.• Manage expectations of end users by clearly communicating “next steps” throughout troubleshooting process.• Troubleshoot server issues including but not limited to Microsoft Exchange, SQL, Active Directory and IIS.•Troubleshoot basic networking issues including but not limited to firewalls, switches and printers. -
Client Support EngineerVirtual Hold Technology (Vht) Mar 2016 - Mar 2018Akron, Ohio, UsThe Tier I Client Support Engineers at VHT are the first line of interaction with clients who range from smaller businesses using our cloud-based platforms to Fortune 100 enterprises using our flagship on premise solutions. In addition to leading high-contact, business-facing consulting discussions with the client base, the Tier I team is responsible for conducting highly technical troubleshooting and research to ensure the proper configuration and operation of production VHT solutions.Some additional tasks included are:• Coordinate and execute technical projects to drive on-time delivery and revenue recognition.• Provide first-line client support by performing in-depth log analysis and provide Root Cause Analysis. • Lead technical discovery discussions for deployment and integration planning. • Execute new team member training program along with team of peers which greatly increased efficiency of new Tier I engineers. • Provide 24x7x365 technical support. -
Senior Service Desk AnalystGca Services Group Jun 2013 - Mar 2016New York, UsProvide technical assistance, support, and advice to GCA employees and other technology users by reviewing and managing service desk issues and providing technical support for hardware, software, and systems. This “Tier 1” support responsibility includes using the service desk ticket management system, answering telephone calls, email communications and escalation of issues to Desktop Support Analysts, Network Engineers and other IT technical resources as required. -
It TechnicianLake Erie Electric Inc Nov 2012 - May 2013Westlake, Ohio, UsProvide computer support via telephone, email and face-to-face contact, troubleshoot computer equipment when problems reported, ensure that all hardware and software installed and operating properly, maintain inventory of all equipment and ink/toner cartridges, manage ticketing system
Morgan Cummings Skills
Windows 7
Computer Hardware
Hardware
Computer Maintenance
Linux
Troubleshooting
Technical Support
Windows
Windows Server
Networking
Microsoft Office
Information Technology
Active Directory
Microsoft Sql Server
Vmware
Windows Xp
System Administration
Dell Computers
Data Entry
Servers
Telecommunications
Customer Service
Dell Kace
Iphone Support
Android
Software Troubleshooting
Computer Hardware Troubleshooting
Skilled Multi Tasker
Customer Focused Service
Organization Skills
Software Testing
Software Documentation
Information Technology Training
Sql
Operating Systems
Voice Over Ip
Cisco Systems Products
Network Security
Databases
Network Administration
Software Installation
Internet Protocol Suite
Telephony
Microsoft Exchange
Virtual Private Network
Contact Center Operations
Vmware Workstation
Integration
System Deployment
Morgan Cummings Education Details
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Itt Technical InstituteComputer Systems Networking And Telecommunications -
Medina County Career CenterDigital Communication And Media/Multimedia
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Brunswick High SchoolGeneral Studies
Frequently Asked Questions about Morgan Cummings
What company does Morgan Cummings work for?
Morgan Cummings works for Bloom Cannabis
What is Morgan Cummings's role at the current company?
Morgan Cummings's current role is System Administrator.
What is Morgan Cummings's email address?
Morgan Cummings's email address is mo****@****ana.com
What is Morgan Cummings's direct phone number?
Morgan Cummings's direct phone number is +133041*****
What schools did Morgan Cummings attend?
Morgan Cummings attended Itt Technical Institute, Medina County Career Center, Brunswick High School.
What are some of Morgan Cummings's interests?
Morgan Cummings has interest in Family, Technology, Health, Animals, Reading, Science And Technology, Music, Video Games, Human Rights, Animal Welfare.
What skills is Morgan Cummings known for?
Morgan Cummings has skills like Windows 7, Computer Hardware, Hardware, Computer Maintenance, Linux, Troubleshooting, Technical Support, Windows, Windows Server, Networking, Microsoft Office, Information Technology.
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