Morgan Moore Email & Phone Number

Tacoma, Washington, United States

Mukilteo, Washington, United States

• Balanced the multifaceted roles of Systems Administrator, PM, Physical Security, ISSO, Lab Management, and Facilities • Single point of contact for all of WA State, while also supporting sites in multiple other States. • Rebuilt infrastructure from the ground up, including realigning all systems with current Best Practices, and integrating 4 separate companies into a holistic systems design. • Spear-headed the Company Wide push for CMMC compliance in all systems and practices. • Wrote and updated Documentation for all users and internal Help Desk personnel. • Primary escalation point and project coordinator for all internal and external tickets. • Demonstrated SME status for a variety of Software including MEDC, Microsoft Products, Vivado, and others. • Developed and executed multiple Deep-Dive Esoteric projects during my tenure.

• Responsible for all strategic planning and control of 14 separate small/medium sized businesses, creating budgets, reporting, and documentation.• Designed reporting that is now used company-wide, across all 28 customers.• Led the “Super Power Committee”, responsible for rewriting all standards and checklists for customer health and wellness checks.• Leveraged over 17 years of technical experience to acclimate to a management oriented role where I was responsible for the business relationship with the 14 customers under my control.• Coordinated quarterly meetings with each client, discussing network health, strategy planning, concerns, and any issues that may have come up.

Bellevue

• One of a small team of Support Engineers covering worldwide operations.• ITIL V3 and Support Professional Certified.• Automation Expert assisting customers around the world.• Supported Automation Software integrating over 560 separate pieces of Business Software across 3 versions and across 3 Database types.• Assisted in recovery from “Down” events for major businesses such as eBay, John Deere, Walmart, etc.• Subject Matter Expert in all areas related to the Automation Engine/ONE Automation suite, assisting other team members with analysis and troubleshooting.• Excellent communication with many others to discern “Tribal Knowledge” to address any of the many issues in the day-to-day work environment.• Relationship Management liaison for customer care, ensuring any “back-end” issues are resolved in a timely and satisfactory manner.

Greater Seattle Area

• Responsible for 65+ users as the sole IT Manager and Technician.• Quickly recovered from 2 catastrophic server hardware failures in the first month of taking ownership of the office.• Coordinated the refresh program, replacing aging systems and bringing them in line with current requirements for Revit and AutoCAD.• Built and moved into a satellite location, managing all aspects of the network and office build-out.• Addressed legacy and lingering issues and provided solutions based on how the infrastructure was growing.• Tackled all licensing concerns and moved forward with a networked solution.

Managed 530 worldwide users and associated systems on a team of 3 people for all day-to-day IT Operations Setup and managed the Telephony systems, Wiring, and setup of the Avaya Phone System Controlled and routinely audited 300+ cellular phone lines for a worldwide sales force. Ability to quickly discern an overall pattern from multiple tickets, verify the issue, and implement the appropriate response for minimal downtime. Implemented Dell Kace ticketing and management software, creating automatic installations, script builds and process implementation. Routinely handled large projects with Enterprise wide scope and implementation. Daily repair and maintenance of all assets including Desktop, Laptop, Mobile Devices, Printers, and Telephony Hardware. Assisted in launch of new CRM and accompanying hardware to the global sales force. Subject matter expert in multiple areas, assisting other team members with analysis and troubleshooting.

Competent with the procedures for accessing any of 80+ clients servers Proficient with SQL and queries for verifying data for 80+ clients Expert at maintaining servers and applications for varied clients Daily use and understanding of Unix based servers, Scripts, and SSH client. Understanding of how to backwards engineer complex scripts and verify reasons for them failing in a production environment. Confident with the use of a varied assortment of knowledge tools, and able to quickly scan through to find the necessary informatio n to complete the task.Excellent communication with many others to discern “Tribal Knowledge” to address any of the many issues in the day to day work environment Worked with the launch and day to day use of Remedy

Excellent customer service skills Proficient in the processes and practices of the day to day operations of the Service Desk Experienced in troubleshooting 184 separate programs associated with the Port of Seattle Worked all aspects of the 24/7 operations including nights, weekends, and overnight graveyard shift  Member of the FMS team and the one of few technicians able to do both the Service Desk and the FMS jobs Familiarity with broadband connection, and the remote accessing of the POS Network Ability to write concise tickets in the DKHelp ticketing system Comprehensive knowledge of the FIMS/FIDS system (Flight Information Management System), and troubleshooting associated with it In depth knowledge of the CUTE system and airlines associated with them Understanding of the SLA associated with the different severity levels of incidents Designed and implemented the new team SharePoint site and Knowledge Base