Morgan L. Email and Phone Number

- Request further assessment for vendors involved in EU cross-border data transfers of Delta data to ensure there are no privacy implications. If privacy implications are found, I work with the vendor to ensure the proper controls and transfer mechanisms are in place.- Reviews and provides guidance for Delta product and internal business process privacy impact assessments ensuring little to no privacy risks are taken on by the business when possible. - Incorporates privacy by design principles in the design process of business processes, digital products and services.- Supports the automation and maturation of Delta’s privacy program; specifically in the areas of data subject rights, cookie compliance, data governance and privacy impact assessments.- Created and uses an algorithmic impact assessment to build Delta’s inventory of all deployed algorithmic models and assess them for privacy risks prior to deployment. - Works with leaders in IT to create holistic AI governance at Delta that includes all of the appropriate stakeholders and expand their current review of Generative AI to include all kinds of algorithmic models. - Works with counsel to review new global privacy laws and provides what if any next steps are required to achieve compliance.

• Reviews and provides guidance for internal business process privacy impact assessments, spanning from a variety of use cases such as training machine learning models, integrating third party databases/tools with internal systems, insider risk mitigation, fraud prevention across Zoom’s products, security information and event management (SIEM) processes and more. • Reviews and fulfills data subject requests via the OneTrust platform by partnering with Marketing, Human Resources, Data Science and Service Engineering teams to ensure GDPR and CPRA compliance. Updates the DSAR webform to reflect any regulatory or internal changes. • Supports various data governance initiatives such as building Zoom's Data catalog, data map, ensuring data classifiers, data classification tags and custom data profiles align with Zoom's business model. • Maintains and oversees cookie/pixel/tag compliance across all Zoom domains, by maintaining the cookie compliance procedure, creating educational material on cookies for the organization, initiates and oversees quarterly website scans/cookie inventory reviews through OneTrust. I receive and review all request for additional cookies to be added to various domains and work with web engineering to support their implementation/proper classification.• Responds to inquiries sent daily to privacy@zoom.us handling inquiries about Zoom’s Data Processing Agreement, data retention policy, subprocessors, data pseudonymization and more.• Reviews logfiles in javascript with product engineers to ensure that Zoom's coding principles align with Zoom's data governance and privacy principles. • Manages OneTrust by creating documentation for usage guidelines, processes forthe organization, permissions across the organization and supports various teams utilize the tool. • Publishes Data Governance Newsletters quarterly with the support of Data Science, Data Management, Product Engineering and Data Governance teams.

- Advised customers on how to build out their privacy programs utilizing the OneTrust platform by analyzing platform usage statistics and created action plans to drive adoption of the platform by first understanding business use cases and offering ad-hoc module training, data imports and more.- Created and implemented a framework gap analysis review where I work with customers to identify where they sit in compliance when it comes to GDPR, CCPA and Schrems II.- Arranged and scoped systems and processed health checks. Leading an in-depth review of the customer’s platform utilization, advising on proven ways of working and industry best practices.- Liaised with internal and external stakeholders taking ownership of cancellations and escalations. Proposes resolution plans to maximize retention and adoption tailored to suit a client’s business use case.- Liaised with implementation consultants and customers to get product implementations on track and completed.- Created privacy impact assessments in the OneTrust platform to assist customer's with building their data map.

Includes the same responsibilities as the client service coordinator working with 5 client partners while managing 50+ accounts.• Provide CPQ pricing proposals to Client Partners and/or clients while referencing knowledge of all promotional levers.• Partner with Client Partners on marketing strategy for accounts.• Understands Client Partner's key metrics and inputs those metrics into Salesforce along with managing and securing all Salesforce reports.• Develops facilitator relationships, notifying them of new content, managing new certifications, upgrades, material orders and facilitator promotions. • Ensures a smooth customer experience from prospecting through the full client lifecycle• Reviews All Access Pass (AAP) renewal, expansion, upgrade opportunities with Client Partners in preparation for Quarterly Business Reviews and Annual Business Reviews.• Stays current on, and ensures adherence of company policies, revenue recognition requirements, and processes while exhibiting understanding of how they impact decisions and sales.

Completes the activities below working with 7 client partners while managing 60+ client accounts. A few accounts being The Hershey Company, Luxottica Wholesale North America, Nestlé Health Science, Dick’s Sporting Goods, NASDAQ, Etsy inc. and many more.• Initiate and monitor client licensing process• Coordinate accurate and timely delivery of various aspects of company seminars, domestically and internationally. Including client profiles or assessment tools, an appropriate presenter, seminar materials, a/v materials etc.• Schedule consultants utilizing Salesforce and Microsoft Event Manager to satisfy client’s program needs. • Administer and register appropriate assessment and pre-work for eligible programs per client’s request.• Support clients by researching and answering questions regarding curricula, account adjustments, invoicing, delivery of product and facilitator certifications.• Prepare and design contracts to meet client needs and issue SOWs, NMDAs and DPAs when appropiate• Works in compliance with legal team to ensure any and all special verbiage is included in client contracts when appropriate prior to signing and sending to client. • Calculate and process final invoicing related to client programs (tax, credits or debts) including but not limited to consultant expenses, replacing lost or damaged products etc. utilizing both Salesforce and Microsoft Dynamics AX. • Ensure revenue is recognized appropriately and invoicing meets GSA requirements while simultaneously acknowledging a variance in pricing for international accounts using Microsoft Dynamics AX and Salesforce.• Process domestic and international client orders for products and/or custom programs utilizing Salesforce and Microsoft Dynamics AX.