Guest Relations Specialist
Current- Meeting goals for Museum, Membership, Historic RCA Studio B, and Hatch Show Print Tour sales alongside the Guest Relations team.- Operating and training employees on the Tessitura ticketing system to process walk-up sales, event sales, voucher redemptions, memberships, and group check-ins.- Leading off-property guided tours of the Historic RCA Studio B with up to 30 guests.- Adhering to cash-handling protocols for accurate and efficient sales transactions. - Greeting guests as a frontline point-of-contact and answering all questions related to the Country Music Hall of Fame and Museum, including VIP guests.- Maintaining confidentiality during events and tours for VIP guests regularly. - Volunteering to assist after-hours for events in multiple venues within the building, such as the Museum galleries, Ford Theater, CMA Theater, and Event Hall. This occasionally includes the supervision of staff.