Morgan Dignazio Email & Phone Number

Wayne, Pennsylvania, United States

Plymouth Meeting, Pennsylvania, United States

- Managed accounts payable functions: Entering and coding invoices, Processing expense reports, Reconciling inventory with incoming AP invoices, Administering timely payments to vendors and staff via checks, credit cards, ACH payments and wire transfers, Adding new vendors to software packages with W9 information and payment preferences, Resolving vendor statements and investigating discrepancies, Preparing documentation for vendors including credit applications and tax exemption certificates - Maintained records of property, vehicle and storage unit leases - Assisted with company-wide budget preparation and reporting - Supported transition to Acumatica accounting software package and developed Standard Operating Procedures for continued operation - Created a detailed Accounts Payable training manual for on-boarding and reference

The Ritz-Carlton, Philadelphia

301-room luxury hotel, 26,000 sq ft meeting space - Achieved Event Satisfaction Survey scores of 100% in Planning Experience and Event Experience for 2019 - Forecasted individual group guestroom usage to assist Revenue Managers in hotel occupancy forecasting - Reviewed group bills for accuracy, ensured necessary pre-payment and followed up with past-due invoices - Collaborated with group contacts to plan all aspects of specific corporate, entertainment and social group needs with goals for optimal client satisfaction, retention, and generated revenue with minimized expenses - Increased contracted revenue via up-sells in food & beverage, room rental and guest room inventory - Disseminated group needs to hotel operating departments through event orders, group resumes, pre-conference meetings, and individual communications - Supported operating departments and clients on-site to execute successful events and resolve challenges

Hilton Minneapolis/St. Paul Airport

300-room hotel, 22,000 sq ft meeting space - Awarded hotel-wide Manager of the Year for 2017 - Established goals and implemented strategies to improve survey scores for Overall Event Satisfaction by 15% and Intent to Return to Property by nearly 10% - Reviewed group bills for accuracy, ensured necessary pre-payment and followed up with past-due invoices - Maintained group records in accordance with Remington Hotels' internal audit procedures - Collaborated with group contacts to plan all aspects of specific conference and event needs with goals for optimal client satisfaction, retention, and generated revenue with minimized expenses - Led communication of group needs with hotel operating departments through event orders, group resumes, pre-conference meetings and individual communications - Supported operating departments and clients on-site to execute successful events and resolve challenges - Served as on-site Delphi and Social Tables administrator

Residence Inn By Marriott Mettawa/Lake Forest

130-room suburban hotel - Managed accounts receivable and payable and prepared documents needed by corporate accounting teams - Maintained tax exemption records in accordance with Illinois tax regulations - Oversaw cash drops and bank deposit reconciliations - Reviewed night audit packs for accuracy and audit compliance - Led and oversaw a staff of 2 managers and 18 hourly associates to achieve improved Guest Satisfaction Survey (GSS) scores - Analyzed GSS results and implemented successful strategies for improvement

Aloft Chicago City Center

272-room urban business hotel - Led and oversaw a staff of 2 managers and 14 associates to produce Guest Experience Index scores within the top 5% of Aloft North America brand - Prepared front office standard operating procedures to open White Lodging Services’ first Aloft hotel - Critiqued department profit and loss statement monthly to address any variances from budget - Scheduled associates to budget and reviewed and approved payroll bi-weekly - Reviewed night audit packs for accuracy and audit compliance - Ensured credit card batches were processed daily and resolved any exceptions - Hired and trained an opening team of hourly front office associates

Courtyard By Marriott Chicago Magnificent Mile

306-room full-service business hotel - Awarded company-wide Rookie Manager of the Year for Full Service Hotels in 2012 - Led a staff of approximately 20 associates to produce GSS levels within the top 6% of Courtyard brand - Developed 3 associates to take on greater leadership roles within White Lodging Services - Enhanced standard operating procedures and training processes - Developed several Excel tools to enhance efficiency and accuracy in decision-making processes - Ensured each guest checked-out with accurate billing and resolved any errors that arose - Performed and trained associates to perform night audit processes - Managed schedule, supplies, and invoices to maintain budget and ensure high flow percentage

Cornell University

153-room full-service university hotel-Managed shifts with up to 4 simultaneous functions and supervised staff of up to 24 servers presenting banquet events as large as 280 guests through the Leadership Development Program-Revised standard operating procedures, developed and executed training programs, and assisted with schedule creation and maintenance-Completed 100 hours of culinary and 60 hours of front services cross-training

Maui, Hawaii

508-room full service island resort-Presented polished and service-oriented brand of resort to potential and past guests by monitoring social media outlets, writing small press releases, designing collateral, compiling monthly sales newsletters, and assisting with media and group sales site visits-Collaborated with team of five interns to plan and execute a 4th of July charity event for resort staff and guests, raising over $1000 in revenue

Bachelor’S Degree, Hotel Administration

Activities and Societies: Cornell Tradition Fellow

Master Of Business Administration - Mba