Morgan Henderson work email
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Morgan Henderson personal email
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With over five years in customer-focused product support, project management, and data analysis, I thrive on enhancing customer experiences and optimizing processes. Known for my solution-oriented approach, I’ve collaborated with cross-functional teams to improve workflows, reduce support ticket volumes, and elevate user satisfaction. Driven by data insights and a commitment to quality, I’m dedicated to creating efficient, positive experiences for both customers and teams in fast-paced environments.Outside of work, you'll find me always spending time with my two German Shepherds (happy to talk anyone's ear off about my dogs), combing through antique stores, watching any sort of game and scouring for new restaurants.
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Flood AdministratorLocktonDenver, Co, Us -
Data Entry SpecialistSustainable Traffic Solutions, Inc. Jan 2017 - Present -
Administrative AssistantFluid Truck Mar 2023 - Oct 2024Denver, Colorado, Us• Filed insurance claims for a variety of different borrowers and worked towards autonomously filing insurance claims to reduce time filing claims.• Set up 15+ new claim files a day in our company database system while establishing and maintaining high-quality records, systems, processes and files of over 800 claims.• Resolved 30+ emails a day pertaining to initial notice of claims, questions, or redirected emails as appropriate.• File, scan, and distribute mail via email or US Mail for insurance claims. -
User Operations SpecialistSnapdocs Mar 2021 - Dec 2022San Francisco, California, Us• Reviewed mortgage documents on an ongoing basis for 110 lenders, saving customers 90 minutes of work per loan package.• Formerly recognized for consistently being in the top 3 performers out of 70 employees for speed, accuracy, and volume of work completed.• Acted as liaison between lenders and 300+ title companies, providing customer support with a 100% satisfaction rate. • Provided responsive, high-quality technical platform support and customer relationship management (CRM) through clear communication to internal partners, pilot customers, and over 300+ settlement/title companies via email through Zendesk. -
Quality Assurance SpecialistSonder Inc. Dec 2019 - Mar 2021San Francisco, California, Us• Identified areas of potential improvement by tracking trends and data, resulting in a 45% increase in customer service survey scores within 3 months.• Created and implemented a training program to successfully onboard 4 new Quality Assurance specialists. -
Guest Experience SpecialistSonder Inc. Mar 2019 - Dec 2019San Francisco, California, Us• Mentored 30+ new trainees, who were fully up to speed and working at capacity within 1 month. • Responsible for 20+ representatives, insuring they each answered customer inquiries within 3 minutes.
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Women’S Shoes Sales AssociateNordstrom May 2017 - Jan 2019Seattle, Washington, Us• Worked in a $30K revenue per day department and greeted over 200 guests per week;consistently met or exceeded sales goals; won multiple sales contests• Achieved a balanced cash drawer at the end of every closing shift• Attended brand meetings from AGL, Munro, Dansko and Ecco to gain a deeper product knowledge Ecco; sold fashion brands that included BP, Topshop, and Jeffrey Campbell -
Marketing InternVersa Marketing Inc May 2018 - Aug 2018Denver, Co, Us• Responsible for researching and finding over 15 new publishers for 5 client accounts• Updated banners on publisher's websites• Edited websites with effective keywords to have a strong SEO presence
Morgan Henderson Skills
Morgan Henderson Education Details
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University Of Colorado DenverGeneral
Frequently Asked Questions about Morgan Henderson
What company does Morgan Henderson work for?
Morgan Henderson works for Lockton
What is Morgan Henderson's role at the current company?
Morgan Henderson's current role is Flood Administrator.
What is Morgan Henderson's email address?
Morgan Henderson's email address is mo****@****ail.com
What schools did Morgan Henderson attend?
Morgan Henderson attended University Of Colorado Denver.
What skills is Morgan Henderson known for?
Morgan Henderson has skills like Leadership, Customer Experience, Administrative Assistance, Collaborative Problem Solving, Social Media, Account Management, Delegation, Sales, Persistence, Customer Retention, Customer Focused Service, Customer Satisfaction.
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