I work as part of a small, highly mobile team to support and create learning experiences for post-education professionals within the mental health sphere.My duties currently include: - Customer support- Social media content creation & curation- YouTube channel management & curation- Customer retention- Interaction with talent- Project management & assistance for courses and online events- Market research for new projects & initiatives- Assisting in the maintenance of the Mental Health Academy websiteA premium is placed upon clear communication and flexibility within this role, which comprises a broad range of duties which can change very quickly.

Primarily works with clients and organisations as a classical singer to create memorable, high-quality performances across a wide range of concert formats, including (but not limited to):- Operas- Orchestral concerts- Chamber concerts- Oratorios- LiederabendeExperience with:- invoicing- sound engineering & editing- recording processes- video editing- social media management & engagement, including creation & curation of contentPast clients/organisations include:- Queensland Music Festival- Queensland Symphony Orchestra- Lisa Gasteen National Opera Program

As a freelance artist specialising in character design & logo creation, I:- Created digital artworks in high resolution to client specifications, with a high degree of client satisfaction- Liaised with clients, quickly establishing rapport- Provided digital works in multiple formats, to ensure product quality & ease of use- Managed invoices & follow-up- Created & maintained client-creator boundaries- Created & maintained a digital brand for client outreach & lead generation- Managed a social media presence for optimal visibility, making use of social media tools & insights- Created content for social media

As a tutor, I: - Guide students through subjects (including English, Italian, French, basic philosophy & junior mathematics), and tailor that guidance to the student's capabilities, disposition & current understanding within that subject- Establish rapport with my students quickly and observe them intelligently, in order to ascertain when they're struggling or losing focus, or when something "clicks" for them. - Liaise with current teachers and parents (if the student is school age), as well as the student themselves to facilitate the best possible learning outcomes for the student- Create a learning plan based upon mutually decided goals- Review learning goals & evaluate progress, as well as critically assess learning approaches, to weed out processes that are not serving the student in their aims- Counsel & reinforce my students in the face of pressure & stress- Adopt meditative & critical thinking processes aimed at helping students to better cope with stress, promoting resiliencyI empower & teach my students to effectively utilize their own methods of learning (i.e. understanding their own "brain languages"). I see my job as helping to prepare my students to equip themselves with skills, both hard & soft, for later life and/or the workplace.

• Greets customers with enthusiasm & establishes immediate rapport with ease• Maintains attention to detail & dedicated customer service within a fast-paced, high-pressure environment, with a high degree of success• Manages payment & operates EFTPOS, as well as managing opening & EOD procedures• Assists customers with detailed orders and individualised fashion advice, based upon customers’ requirements & interests• Maintains excellent communication with co-workers to facilitate best possible shopping experience for customers• Creates & fosters a supportive environment, both for customers & co-workers • Publicly commended several times in customer feedback for outstanding customer service

- Founded & managed small team of creatives- Delegated resources & tasks according to individual skill sets- Maintained timetabling for smooth integration- Created channels for personnel conflict resolution & work challenge management - Created, sound designed & edited content- Maintained schedule for flow of content - never missed an update!

• Created & maintained friendly, professional relationships with customers• Managed payment/operated EFTPOS• Assisted pupils in attaining learning goals, including assessment of current state & learning styles• Managed & maintained timetabling system for clear communication of availabilities & venues

• Maintained clear & efficient records of files & communications• Delivered cheques & money orders to banks in a timely & efficient manner• Integrated smoothly with larger administration staff to maintain & manage meeting spaces