Morgan Fergenbaum Email & Phone Number

Toronto, ON, CA

Responsible for overseeing and managing all operations relating to the processing of lab results and specialist referrals at Maple. Managing a team of ~20 Registered Nurses (RNs) and administrative employees to process all incoming communications, as well as liaising with external bodies and public health agencies to achieve best health outcomes possible.

Toronto, Ontario, Canada

Working as part of the leadership team to manage and optimize daily operations for Maple Customer Support. Responsible for high-level meetings across company teams to develop strategies and finalize processes to take back to CS, and acting as CS' main liaison to the Product & Engineering team, tasked with prioritizing and delivering quarterly Product.

Toronto, Ontario, Canada

Helping to supervise and train the team as we continue to scale and grow, taking on increasingly complex patient- and provider-related tech and health issues, ensuring quality control for all public-facing communications with Customer Support, and working closely with Clinical, Product, and B2B teams to provide best outcomes. Also working as a provider on.

Toronto, Ontario, Canada

Working as an intermediary between patients and health care providers to navigate both tech and health related issues, offer the best telemedicine experience possible, and help change the landscape of health care delivery in Canada.#13 - The Globe and Mail Top 400: Canada's Top Growing Companies 2020#10 - LinkedIn Top Startups 2020: The 10 Canadian.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Responsible for managing all TIFF staff at the Princess of Wales Theatre (AKA the VISA Screening Room), as well as orchestrating and overseeing all aspects of all 35 screenings at the venue, including 25 red carpet world premieres, for TIFF's first full-fledged festival in 3 years.Leadership role involved in interviewing, hiring, training, delegating, and.

Toronto, Ontario, Canada

Helping to orchestrate and execute a safe and successful pandemic-friendly version of TIFF for 2020. Working with the VISA sponsorship team to adapt usual processes to a drive-in format with a 195-car capacity on Toronto's eastern waterfront. Prioritizing the safety of both guests and staff, while also ensuring a positive visitor experience.

Toronto, Canada Area

As part of the award-winning Vend Support team, working with the company's 25,000-strong global customer base to resolve issues, optimize the POS software, and offer the best experience possible for retailers. Working out of the Toronto office, in tandem with our London and Melbourne offices, as well as HQ in Auckland.Working together with the eCommerce.

Toronto, Canada Area

Acting as TIFF's Head Representative for the 1725-seat VISA Screening Room @ Princess of Wales Theatre. Responsible for managing the entire team of TIFF employees at the venue, co-ordinating security details with police, receiving VIP guests, and working with the VISA sponsorship team, while orchestrating high-profile red carpets and ensuring on-time start.

Toronto, ON

Acting as House Manager for the Lower Ossington Theatre for ongoing performances at the Randolph Theatre. Responsible for training and managing a rotating roster of 30 employees, payroll administration, maintaining inventory for bar and concessions, ensuring a great experience for guests, and resolving any issues that may arise.

Toronto, Canada Area

Experience working both remotely and on-site on a variety of digital marketing, project management, social media campaigns, and large-scale copywriting projects for one of Canada’s most successful start-ups. Collaborating with a wide range of Fortune 500 companies to provide online marketing content, create long-form copy, creative and technical.

Toronto, Canada Area

Acting as tiff's representative for the main entrance and managing all operations outside the double-stacked Elgin and Winter Garden Theatre Centre, and helping to resolve any issues or escalations as they arise. This position involved managing a team of 10 staff, training and supervising hundreds of volunteers, delegating a group of security and paid duty.

Toronto, Canada Area

Responsible for overseeing all public-facing activities of one of Toronto's most-visited attractions, including ticket sales, audio guides, tour guides, wedding photo shoots, coordinating with and assisting film crews, and resolving any customer issues or complaints.

Toronto, Canada Area

Overseeing the lineups and outside of the Elgin Theatre & Winter Garden Centre, with a focus on facilitating the ~2500 person lineups and receiving of guests and press & industry members. Responsible for training and delegating volunteers, and resolving any issues that may arise outside the venue.

Perth, Australia

Responsible for supervising Front of House staff for Perth’s Fringe World, the third largest Fringe festival in the world. Included working in Western Australia with a rotating roster of ~100 volunteers at over 10 venues.

Toronto, Canada Area

Seasonal help at Lush's Toronto production factory, which alone supplies the eastern coast of North America. Varied experience hand-making products, quality control, and preparing large orders for shipment.

Toronto, Canada Area

Following NRG's acquisition of PURE Energies, acting in a frontline sales position to assist in NRG's aggressive expansion into the American residential solar market. Facilitating sales within the Toronto, Austin, and San Francisco offices using Salesforce CRM software. Playing a part in helping to develop the renewable branch of America's largest.

Toronto, Canada Area

Responsible for contacting and educating Americans who are interested in the benefits of residential solar systems, and qualifying their homes to take advantage of the program. Partnering with the nation's largest solar providers to install systems, generate clean energy, and lower homeowners'​ utility costs. Combination of customer service, solution.

Richmond Hill, ON

-Seasonal employment at one of the world's largest international alcohol importers-POS experience working cash; loss prevention; customer service -Place licensee orders and help distribute to Ontario's restaurants and bars

Toronto, Canada Area

-Led four 2-hour tours every day of downtown Toronto to visiting tourists -Tour buses ranged from 20-100 people aboard-Required extensive knowledge of the City of Toronto, it's events/festivals, geography, and destinations-POS, customer service, and speaking experience

Montreal, QC

-Led informational-historical tours of 15-20 around McGill's downtown campus-Prospective students & families, VIPs, new McGill employees

Montreal, QC

-Weekly supervision of student fundraisers at the Phonathon-Helped oversee a FY2012 Alma Mater Fund revenue of $10 million-Coached and motivated callers to meet nightly targets; monitored call quality; led training and provided ongoing coaching and feedback. Weekly analysis of fundraising patterns and strategy.