Responsible for overseeing and managing all operations relating to the processing of lab results and specialist referrals at Maple. Managing a team of ~20 Registered Nurses (RNs) and administrative employees to process all incoming communications, as well as liaising with external bodies and public health agencies to achieve best health outcomes possible on the platform. Working cross-functionally across Maple's Clinical, Product, and Engineering teams, as well as with senior executives, to improve the product and launch new specialties and health initiatives.Through process and product efficiencies, achieved ~50% reduction in operational costs while managing a ~40% increase in volume throughout Q3 and Q4 2023.

Working as part of the leadership team to manage and optimize daily operations for Maple Customer Support. Responsible for high-level meetings across company teams to develop strategies and finalize processes to take back to CS, and acting as CS' main liaison to the Product & Engineering team, tasked with prioritizing and delivering quarterly Product requests based on external and internal feedback. Central role in interviewing, scheduling, and training across the growing CS team. Using advanced product knowledge and problem solving skills to address highest-tier escalations, updating and training our AI chatbot to self-serve patients, and taking complete ownership of both Maple's official chargeback dispute process, as well as Maple's daily COVID-19 self-assessment system for corporate users.#1 highest number of all-time cumulative Intercom conversations across the company

Helping to supervise and train the team as we continue to scale and grow, taking on increasingly complex patient- and provider-related tech and health issues, ensuring quality control for all public-facing communications with Customer Support, and working closely with Clinical, Product, and B2B teams to provide best outcomes. Also working as a provider on the platform, helping patients navigate their health care journeys as a Care Concierge. #1 company-wide leader for most Intercom conversations in 2021Recipient of Q4 2021 company wide Maple Bonsai Feedback & Coaching award#2 - Deloitte Technology Fast 50 2021#12 - Deloitte Technology Fast 500 2021#6 - The Globe and Mail Top 400: Canada's Top Growing Companies 2021

Working as an intermediary between patients and health care providers to navigate both tech and health related issues, offer the best telemedicine experience possible, and help change the landscape of health care delivery in Canada.#13 - The Globe and Mail Top 400: Canada's Top Growing Companies 2020#10 - LinkedIn Top Startups 2020: The 10 Canadian companies on the rise

Responsible for managing all TIFF staff at the Princess of Wales Theatre (AKA the VISA Screening Room), as well as orchestrating and overseeing all aspects of all 35 screenings at the venue, including 25 red carpet world premieres, for TIFF's first full-fledged festival in 3 years.Leadership role involved in interviewing, hiring, training, delegating, and managing all aspects, escalations, and high-level decision making of the TIFF operation at this red carpet gala venue. Working directly with TIFF executive leadership to successfully execute the organization's plans for the year.

Helping to orchestrate and execute a safe and successful pandemic-friendly version of TIFF for 2020. Working with the VISA sponsorship team to adapt usual processes to a drive-in format with a 195-car capacity on Toronto's eastern waterfront. Prioritizing the safety of both guests and staff, while also ensuring a positive visitor experience.

As part of the award-winning Vend Support team, working with the company's 25,000-strong global customer base to resolve issues, optimize the POS software, and offer the best experience possible for retailers. Working out of the Toronto office, in tandem with our London and Melbourne offices, as well as HQ in Auckland.Working together with the eCommerce team to troubleshoot and resolve any technical issues related to Vend's integration with Shopify, WooCommerce, and BigCommerce.

Acting as TIFF's Head Representative for the 1725-seat VISA Screening Room @ Princess of Wales Theatre. Responsible for managing the entire team of TIFF employees at the venue, co-ordinating security details with police, receiving VIP guests, and working with the VISA sponsorship team, while orchestrating high-profile red carpets and ensuring on-time start times for all 32 film screenings at the venue.

Acting as House Manager for the Lower Ossington Theatre for ongoing performances at the Randolph Theatre. Responsible for training and managing a rotating roster of 30 employees, payroll administration, maintaining inventory for bar and concessions, ensuring a great experience for guests, and resolving any issues that may arise.

Experience working both remotely and on-site on a variety of digital marketing, project management, social media campaigns, and large-scale copywriting projects for one of Canada’s most successful start-ups. Collaborating with a wide range of Fortune 500 companies to provide online marketing content, create long-form copy, creative and technical copywriting, and a range of other online projects.

Acting as tiff's representative for the main entrance and managing all operations outside the double-stacked Elgin and Winter Garden Theatre Centre, and helping to resolve any issues or escalations as they arise. This position involved managing a team of 10 staff, training and supervising hundreds of volunteers, delegating a group of security and paid duty police officers, overseeing the challenging 2500+ person lines on Yonge Street, receiving of celebrity guests for red carpet galas, and ensuring the venue stays on time and on track with approximately 8 screenings a day over 11 days.

Responsible for overseeing all public-facing activities of one of Toronto's most-visited attractions, including ticket sales, audio guides, tour guides, wedding photo shoots, coordinating with and assisting film crews, and resolving any customer issues or complaints.

Overseeing the lineups and outside of the Elgin Theatre & Winter Garden Centre, with a focus on facilitating the ~2500 person lineups and receiving of guests and press & industry members. Responsible for training and delegating volunteers, and resolving any issues that may arise outside the venue.

Responsible for supervising Front of House staff for Perth’s Fringe World, the third largest Fringe festival in the world. Included working in Western Australia with a rotating roster of ~100 volunteers at over 10 venues.

Seasonal help at Lush's Toronto production factory, which alone supplies the eastern coast of North America. Varied experience hand-making products, quality control, and preparing large orders for shipment.

Following NRG's acquisition of PURE Energies, acting in a frontline sales position to assist in NRG's aggressive expansion into the American residential solar market. Facilitating sales within the Toronto, Austin, and San Francisco offices using Salesforce CRM software. Playing a part in helping to develop the renewable branch of America's largest independent energy provider, and a Fortune 500 company.Responsible for 200 PV solar systems being added to the grid in 10 months, totaling 1400kW.

Responsible for contacting and educating Americans who are interested in the benefits of residential solar systems, and qualifying their homes to take advantage of the program. Partnering with the nation's largest solar providers to install systems, generate clean energy, and lower homeowners'​ utility costs. Combination of customer service, solution selling, consulting, and account management. Experience working on the sales floor in a startup office environment.2013 Profit Hot 50 - Canada's Hottest Startups - #2

-Seasonal employment at one of the world's largest international alcohol importers-POS experience working cash; loss prevention; customer service -Place licensee orders and help distribute to Ontario's restaurants and bars

-Led four 2-hour tours every day of downtown Toronto to visiting tourists -Tour buses ranged from 20-100 people aboard-Required extensive knowledge of the City of Toronto, it's events/festivals, geography, and destinations-POS, customer service, and speaking experience

-Led informational-historical tours of 15-20 around McGill's downtown campus-Prospective students & families, VIPs, new McGill employees

-Weekly supervision of student fundraisers at the Phonathon-Helped oversee a FY2012 Alma Mater Fund revenue of $10 million-Coached and motivated callers to meet nightly targets; monitored call quality; led training and provided ongoing coaching and feedback. Weekly analysis of fundraising patterns and strategy.