Experienced Manager of Customer Experience, committed to crafting unparalleled customer journeys in both agile startups and established entities. My adaptability ensures service excellence, even amidst the flux of dynamic environments. Key achievements include:🔹 Consistently maintaining a 90% email response rate within 6 business hours🔹 Cultivating a motivated team of 35 professionals at Everlywell, united in boosting customer satisfaction🔹 Orchestrating cross-departmental collaborations, turning customer feedback into tangible product improvementsDriven by a deep understanding of customer aspirations, I emphasize actionable strategies to address their needs. My synergy with teams from Product to Marketing guarantees that feedback becomes a cornerstone of our strategic direction.As an empathetic leader, I nurture positive team dynamics and prioritize individual growth. With a Business Administration degree from Louisiana State University and proficiency in tools like Salesforce CRM, Microsoft Suite, and Jira, I blend technical prowess with a customer-first approach, ensuring tailored solutions and consistent growth.Kindly contact me at Morgan.grice92@gmail.com for opportunities or consultations.