Morgan Grunkemeyer Email & Phone Number

Boston, Ma, Us

Ann Arbor, Michigan

• Assist employees and retirees with various benefits-related issues and questions via phone or email (Open Enrollment, New Hire Benefits, Life Event Changes, Leaves of Absence, Retirement Plans, COBRA, FSA)• Use outside vendor systems to check the accuracy of enrollment information • Review Retiree billing issues and provide payment information • Generate informative and instruction packets for employees entering retirement• Schedule and coordinate meetings with employees to address retirement process concerns and review packet information.• Work with employees to address various benefits questions and concerns, direct tickets to the appropriate departments for further follow-up as needed• Aid in the onboarding and training of new hires in the benefits department of the Shared Services Center

New Albany, Ohio

-Used extensive training to assist customers in easy to understand terms-Assisted State Farm Agents and their staff members on servicing new and existing life insurance policies-Was responsible for 60 to 70 calls a day depending on service levels -Used multiple systems to identify necessary information regarding questions on application status, billing, servicing and claims -Worked through complex billing history and account statements in order to explain what funds are needed and why-Identified proper forms needed depending on what state the customer was in. (Serviced all 50 states) -Consistently received recognition on metrics from supervisors and from agents on customer service-Cross trained in other business areas to help fulfill business needs on short notice -Assisted new trainees to help provide accurate training necessary to complete the job

Newark, Ohio

-Assisted the general public in changing vehicles over into their name after purchase -Collected applicable state and county tax on purchase price-Learned multiple state laws in order to know the proper paperwork needed depending on where the vehicle was purchased -Scanned paperwork into the state system for imaging - Maintained filing system for storing the paper work in house

Bachelor'S Degree, Business Administration

Associate'S Degree, Business Administration And Management, General