Morgan Grunkemeyer Email & Phone Number

Boston, MA, US

Ann Arbor, Michigan

• Assist employees and retirees with various benefits-related issues and questions via phone or email (Open Enrollment, New Hire Benefits, Life Event Changes, Leaves of Absence, Retirement Plans, COBRA, FSA)
• Use outside vendor systems to check the accuracy of enrollment information
• Review Retiree billing issues and provide payment information
• Generate informative and instruction packets for employees entering retirement
• Schedule and coordinate meetings with employees to address retirement process concerns and review packet information.
• Work with employees to address various benefits questions and concerns, direct tickets to the appropriate departments for further follow-up as needed

New Albany, Ohio

-Used extensive training to assist customers in easy to understand terms-Assisted State Farm Agents and their staff members on servicing new and existing life insurance policies-Was responsible for 60 to 70 calls a day depending on service levels -Used multiple systems to identify necessary information regarding questions on application status, billing.

Newark, Ohio

-Assisted the general public in changing vehicles over into their name after purchase -Collected applicable state and county tax on purchase price-Learned multiple state laws in order to know the proper paperwork needed depending on where the vehicle was purchased -Scanned paperwork into the state system for imaging - Maintained filing system for storing.

Bachelor'S Degree, Business Administration

Associate'S Degree, Business Administration And Management, General