Morgan Hancock Email & Phone Number

Miami, Florida, Us

San Antonio, Tx, Us

- Managed all UX design and research for a product setup app with over 7,000 users; identified and delivered achievable UX wins to adhere to a tight timeline without jeopardizing business priorities.- Achieved a user error rate of less than 1% for over 100k product setups by simplifying interactions, guiding users through tasks, and enhancing system automation.- Championed cross-functional collaboration by establishing new processes with Product & Engineering to ensure alignment, uncover "gotchas" earlier, and reduce costs while accelerating delivery.- Designed an elegant and intuitive error resolution solution for a volume upload flow, resulting in significant time savings for users. The solution, while user-friendly, also streamlined development, enabling the team to complete the feature more quickly.- Created an extensive library of flexible Figma components that accelerated the team's ability to rapidly create high-fidelity designs & prototypes and maintained consistency across multiple applications.- Built a category selection prototype with Axure RP that allowed users to navigate a five-layer menu or search for categories; testing user behavior under realistic conditions allowed us to justify the additional Engineering effort.- Mentored a team of 9 designers, fostering their professional growth and development in UX design principles and practices.

Bentonville, Ar, Us

- Optimized a core workflow through a comprehensive redesign, achieving a 40% reduction in execution time and saving users over 2 hours per week.- Developed sophisticated, dynamic prototypes using Axure RP to evaluate intricate user interactions and flows, aiding in pinpointing areas where additional engineering efforts would yield significant benefits.- Facilitated several design sprints to uncover user challenges and opportunities, resulting in innovative solutions and successful stakeholder buy-in for pivotal projects.- Led a team of designers to evaluate and redesign existing Walmart applications, in support of the company’s goal of migrating to the cloud (Azure).- Conducted thorough usability testing and research and presented key insights and pain points to Product, Engineering, and other stakeholders, ensuring user-centered product development.- Created compelling videos that illustrated the value and impact of UX work to stakeholders with limited exposure to the discipline.

Austin, Tx, Us

- Led a comprehensive redesign of the fulfillment tooling that reduced user errors by 64%, improved accuracy by 23%, and saved over $10k monthly.- Collaborated closely with engineers to build a corresponding library of React components and UX patterns, ensuring seamless design-to-development hand-off.- Drove the end-to-end design process by conducting user research, testing prototypes, and refining designs with Engineering to meet deadlines without compromising the user experience.- Secured a quarterly research budget by showcasing how validating designs with UX research & testing reduced Engineering costs.- Mapped user flows for each user goal and used storyboards, mockups, and prototypes to effectively convey design concepts and solutions to stakeholders, ensuring a shared understanding of the user experience.

Austin, Texas, Us

- Grew tech writing's impact on product development by owning in-app UX content writing and contributing CSS improvements to React repositories.- Collaborated with SMEs, UX, Product Management, and Support teams to improve documentation, content delivery, and the end-to-end user experience, fostering a more user-centric and engaging platform.- Developed mockups with Sketch for the Curations welcome and reporting dashboard.- Created mockups of help system integrations for our new portal, using Sketch and Invision.

Austin, Texas, Us

- Won a hackathon innovation award for overhauling the information architecture and look and feel of all our help websites, which modernized and enhanced our users' experiences. - Led a new content strategy, information architecture, and design effort to improve our users' experiences and deliver task-based topics that align with user stories and use cases.- Established Git workflow and trained teammates on the source control system.- Contributed solutions to streamline localization processes.- Collaborated with SMEs, UX, internal support teams, product managers, and client-facing teams to improve help output, content delivery, and user experience.- Developed training and identified best practices for substituting screenshots with technical illustrations to support localization and reduce labor costs on image maintenance.

- Created user stories and documentation for each new release.- Identified opportunities for UX improvements and collaborated with SMEs to develop product tutorials.

Dallas, Tx, Us

• Edited large and small technical documents with strict adherence to workflow within established timeframes• Worked with subject-matter experts to ensure content complied with industry standards and federal regulations• Worked in a structured authoring environment, using XML, to create print and web ready documents• Collaborated with a large team of technical writers to complete projects• Audited aircraft to ensure documents complied with FAA regulations and Southwest Airlines policy

Denton, Tx, Us

• Edited students' papers for grammar, spelling, punctuation, and mechanics• Created and edited department and web presentations• Drafted multiple versions of the lab's website using HTML and CSS

Master'S Degree, Professional And Technical Communication, Design

Bachelor Of Arts (B.A.), English/Technical Writing