Morgan Hancock Email and Phone Number
Morgan Hancock's Location
Chicago, Illinois, United States, United States
Morgan Hancock's Contact Details
Morgan Hancock work email
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Morgan Hancock personal email
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Morgan Hancock phone numbers
About Morgan Hancock
UX Designer with a demonstrated history of working in B2B industries. Skilled in user research, interaction design, visual design, and web accessibility. Experienced SaaS professional with a master's degree focused in Technical Communication & Design.
Morgan Hancock's Current Company Details
Morgan Hancock Work Experience Details
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Principal Product DesignerSouthern Glazer'S Wine & Spirits Jul 2024 - PresentMiami, Florida, Us
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Senior Product DesignerH-E-B Jul 2020 - Jul 2024San Antonio, Tx, Us- Managed all UX design and research for a product setup app with over 7,000 users; identified and delivered achievable UX wins to adhere to a tight timeline without jeopardizing business priorities.- Achieved a user error rate of less than 1% for over 100k product setups by simplifying interactions, guiding users through tasks, and enhancing system automation.- Championed cross-functional collaboration by establishing new processes with Product & Engineering to ensure alignment, uncover "gotchas" earlier, and reduce costs while accelerating delivery.- Designed an elegant and intuitive error resolution solution for a volume upload flow, resulting in significant time savings for users. The solution, while user-friendly, also streamlined development, enabling the team to complete the feature more quickly.- Created an extensive library of flexible Figma components that accelerated the team's ability to rapidly create high-fidelity designs & prototypes and maintained consistency across multiple applications.- Built a category selection prototype with Axure RP that allowed users to navigate a five-layer menu or search for categories; testing user behavior under realistic conditions allowed us to justify the additional Engineering effort.- Mentored a team of 9 designers, fostering their professional growth and development in UX design principles and practices. -
Senior Ux DesignerRevunit Nov 2018 - Jun 2020Bentonville, Ar, Us- Optimized a core workflow through a comprehensive redesign, achieving a 40% reduction in execution time and saving users over 2 hours per week.- Developed sophisticated, dynamic prototypes using Axure RP to evaluate intricate user interactions and flows, aiding in pinpointing areas where additional engineering efforts would yield significant benefits.- Facilitated several design sprints to uncover user challenges and opportunities, resulting in innovative solutions and successful stakeholder buy-in for pivotal projects.- Led a team of designers to evaluate and redesign existing Walmart applications, in support of the company’s goal of migrating to the cloud (Azure).- Conducted thorough usability testing and research and presented key insights and pain points to Product, Engineering, and other stakeholders, ensuring user-centered product development.- Created compelling videos that illustrated the value and impact of UX work to stakeholders with limited exposure to the discipline. -
Senior Ux DesignerOwnlocal Jul 2017 - Nov 2018Austin, Tx, Us- Led a comprehensive redesign of the fulfillment tooling that reduced user errors by 64%, improved accuracy by 23%, and saved over $10k monthly.- Collaborated closely with engineers to build a corresponding library of React components and UX patterns, ensuring seamless design-to-development hand-off.- Drove the end-to-end design process by conducting user research, testing prototypes, and refining designs with Engineering to meet deadlines without compromising the user experience.- Secured a quarterly research budget by showcasing how validating designs with UX research & testing reduced Engineering costs.- Mapped user flows for each user goal and used storyboards, mockups, and prototypes to effectively convey design concepts and solutions to stakeholders, ensuring a shared understanding of the user experience. -
Senior Technical WriterBazaarvoice May 2017 - Jul 2017Austin, Texas, Us- Grew tech writing's impact on product development by owning in-app UX content writing and contributing CSS improvements to React repositories.- Collaborated with SMEs, UX, Product Management, and Support teams to improve documentation, content delivery, and the end-to-end user experience, fostering a more user-centric and engaging platform.- Developed mockups with Sketch for the Curations welcome and reporting dashboard.- Created mockups of help system integrations for our new portal, using Sketch and Invision. -
Technical WriterBazaarvoice Aug 2015 - May 2017Austin, Texas, Us- Won a hackathon innovation award for overhauling the information architecture and look and feel of all our help websites, which modernized and enhanced our users' experiences. - Led a new content strategy, information architecture, and design effort to improve our users' experiences and deliver task-based topics that align with user stories and use cases.- Established Git workflow and trained teammates on the source control system.- Contributed solutions to streamline localization processes.- Collaborated with SMEs, UX, internal support teams, product managers, and client-facing teams to improve help output, content delivery, and user experience.- Developed training and identified best practices for substituting screenshots with technical illustrations to support localization and reduce labor costs on image maintenance.
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Technical WriterNational Instruments Apr 2014 - Jun 2015- Created user stories and documentation for each new release.- Identified opportunities for UX improvements and collaborated with SMEs to develop product tutorials.
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Technical Writing InternSouthwest Airlines Sep 2013 - Dec 2013Dallas, Tx, Us• Edited large and small technical documents with strict adherence to workflow within established timeframes• Worked with subject-matter experts to ensure content complied with industry standards and federal regulations• Worked in a structured authoring environment, using XML, to create print and web ready documents• Collaborated with a large team of technical writers to complete projects• Audited aircraft to ensure documents complied with FAA regulations and Southwest Airlines policy -
Writing Consultant— Technical Writing SpecialistUniversity Of North Texas Jan 2013 - Sep 2013Denton, Tx, Us• Edited students' papers for grammar, spelling, punctuation, and mechanics• Created and edited department and web presentations• Drafted multiple versions of the lab's website using HTML and CSS
Morgan Hancock Skills
Html
Css
Adobe Creative Suite
Technical Writing
Microsoft Office
Microsoft Word
Adobe Acrobat
Adobe Indesign
Photoshop
Adobe Photoshop
Information Architecture
Indesign
Advertising
Teamwork
Social Media
Powerpoint
Adobe Illustrator
Word
Marketing Research
Marketing Communications
Market Research
Data Analysis
Statistics
Illustrator
Prezi
Microsoft Excel
Management
Social Media Marketing
Publications
Technical Illustration
Illustration
Typography
Journalism
Document Design
Wordpress
Madcap Flare
Lucidchart
Cascading Style Sheets
Search Engine Optimization
Git
Sketch
Ux Design
Interaction Design
Invision
Framer
Morgan Hancock Education Details
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University Of North TexasDesign -
University Of North TexasEnglish/Technical Writing
Frequently Asked Questions about Morgan Hancock
What company does Morgan Hancock work for?
Morgan Hancock works for Southern Glazer's Wine & Spirits
What is Morgan Hancock's role at the current company?
Morgan Hancock's current role is Principal Product Designer.
What is Morgan Hancock's email address?
Morgan Hancock's email address is mo****@****nit.com
What is Morgan Hancock's direct phone number?
Morgan Hancock's direct phone number is +197932*****
What schools did Morgan Hancock attend?
Morgan Hancock attended University Of North Texas, University Of North Texas.
What are some of Morgan Hancock's interests?
Morgan Hancock has interest in Poverty Alleviation.
What skills is Morgan Hancock known for?
Morgan Hancock has skills like Html, Css, Adobe Creative Suite, Technical Writing, Microsoft Office, Microsoft Word, Adobe Acrobat, Adobe Indesign, Photoshop, Adobe Photoshop, Information Architecture, Indesign.
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