Morgan Harris work email
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Morgan Harris personal email
Customer Success professional offering over a decade of experience building customer rapport, providing expertise in product knowledge and services offerings, and sharing advice on marketing best practices. Devoted to understanding and engaging with all clients to meet their needs long term.In my current role as Account + Engagement Manager for RedMonk I handle client and prospect communications, ensuring that our clients derive maximum value from engaging frequently with RedMonk. I also receive high-level exposure in this role to a variety of topics of interest to RedMonk’s developer-centric audience, such as decisions around open source licensing, database management, and best practices in technical documentation through the research produced by my highly intelligent and expert colleagues. Absorbing what I can on these topics assists me greatly in client conversations regarding utilization and retention.
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Account + Engagement MangerRedmonk Oct 2021 - Present -
EnumeratorUnited States Census Bureau - Jobs Jul 2020 - Nov 2020Los Angeles, California, UsContract fieldwork for the USCB -
Customer Success ManagerMorneau Shepell Mar 2019 - Mar 2020Toronto, Ontario, Ca• Manage a mixed BOB (book of business) comprising three (3) lines of business totaling nearly $1M.• Take point on implementation process after sales handoff, executing kick-off calls to introduce services and demo wellness platform (LifeWorks by Morneau Shepell)• Answer day-to-day inquiries from over 180 groups in my current BOB (LifeWorks by Morneau Shepell, Chestnut Global Partners, and legacy Morneau Shepell EAP/Employee Assistance Program groups)• Represent all three lines of business at benefit fairs and other external occasions -
ConsultantStature Nyc Oct 2017 - Mar 2019● Offered suggestions for presentation of images on website with the result being a more cohesive story andstronger branding● Assisted in modifying definition of ‘petite’ to better focus on fit and overall wearabiltity for Stature NYC’s targetmarket● Utilized this feedback as well as acquired fashion industry knowledge to provide the Stature NYC customer with abetter user experience, leading to gains in revenue● Currently researching services such as TrueFit to figure out the best affordable API to further user acquisition
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Product SpecialistActivecampaign, Inc. Feb 2016 - Oct 2017• Answered approx. 75 inquiries per day through live chat and email tickets all of which required knowledge of all 6 discrete sections of the platform.• Used detailed knowledge of company best practices and policies, as well as correct reads of customer temperature, to lead the customer to the best possible resolution. • 4+ hours of live chat using Zopim by Zendesk, escalated bugs using Jira. • Provided user advice on email marketing automation, industry standards, and email design. Extensive experience with the billing and ecommerce section of the platform.• Billing Lead, taking on 30% of inquiries, solidified processes, and managed billing and payment issues, all while training a second billing specialist. • Platforms utilized to resolve user inquiries included: 7Geese, aha.io, ARC, Braintree, CloudApp, Confluence, Google Suite, Gravatar, Guru, HelloSign, Lessonly, Quip, Slack, and Text Expander; 15Five, LiveChat, OpenLearning, Screenhero, and Udemy. -
Customer SupportGroupon May 2011 - Feb 2016Chicago, Il, Us• Second tier support on team of 18 people, assisted with resolving customer issues, as well as working with productivity metrics to meet and exceed goals as a team. • Met and exceeded goals for calls completed & emails resolved per hour. • Technology utilized included: Cisco, Cyclops, Cybersource, Gmail and Google Docs, HipChat, Skynet, Workday and Zendesk. + Projects - Points Team, Snap by Groupon, Medusa (internal escalation software) pilot testing -
Customer SupportPaper Source Nov 2008 - May 2011Chicago, Illinois, Us• B2B support for the 40+ Paper Source store locations throughout the United States and B2C support for frontline users.• Executed order entry, tracked shipments and purchases, and organized inventory. -
Customer Service AssociateToywatch Jul 2007 - Jan 2008It• Answered and directed up to 100 calls per day. • Processed sales orders, issued return authorizations, resolved inquiries about warranties, sent out replacement parts, and used product knowledge to answer questions and suggestive sell. • Checked 400 web orders for accuracy per day. -
Office Assistant, Temporary (Placed Through Careers In Nonprofits)Chicago Scholars Foundation Feb 2007 - Jul 2007Chicago, Il, Us• Worked onsite at the former Scholarship Chicago (now Chicago Scholars) organization during the entirety of my time with this temporary agency (restarted there January 2008, stayed there until November of 2008)• Created proprietary database utilized for tracking student information in Access• Collected, tracked and collated required paperwork needed to disburse the twice-yearly scholarships. Assisted with gathering and distributing materials for meetings, • Assisted with organizing events and reached out to student program participants by phone or email • Performed other tasks under the supervision of permanent employees
Morgan Harris Skills
Morgan Harris Education Details
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Fashion Institute Of TechnologyBfa Fashion Design -
Howard UniversityFashion Merchandising
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Kenwood AcademyCollege/University Prep
Frequently Asked Questions about Morgan Harris
What company does Morgan Harris work for?
Morgan Harris works for Redmonk
What is Morgan Harris's role at the current company?
Morgan Harris's current role is Account + Engagement Manager, RedMonk.
What is Morgan Harris's email address?
Morgan Harris's email address is mh****@****ell.com
What schools did Morgan Harris attend?
Morgan Harris attended Fashion Institute Of Technology, Howard University, Kenwood Academy.
What are some of Morgan Harris's interests?
Morgan Harris has interest in Social Services, Children, Economic Empowerment, Politics, Environment, Education, Human Rights, Arts And Culture.
What skills is Morgan Harris known for?
Morgan Harris has skills like Customer Service, Social Media, Customer Experience, Management, Social Media Marketing, Customer Escalation Management, Zendesk, Retail, Microsoft Excel, Social Networking, Fashion Design, Microsoft Office.
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