Worked with sales, quality, support and help desk industry since 2006. I am a motivated person and a strong team player, have a can-do attitude and I am accustomed to multitask in a fast paced environment. My mindset is to work hard and take ownership for my tasks by being accountable for the quality and timeliness of an outcome. I like to set realistic priorities for myself, I pay attention to details and have a customer focus mindset. My goal right now is to find exciting projects, where both I and the company can continue to thrive and prosper.
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Quality Assurance SpecialistOne Contact Oct 2015 - Mar 2020Barcelona, Catalonia, SpainI was responsible for assessing the performance and quality of the sales division for around 45 agents for the Swedish market. My position monitor’s outbound phone calls, email, to assess customer experience, technical accuracy, service performance, audits, sales and NPS training to conform to company policies. I also assisted in developing implementing quality for processes and procedures, making recommendations for enhancements to training materials and identifying opportunities for process and procedure changes to improve the customer experience. Strategic planning on what can be improved and constantly developing and exploring new plans to put into work. -
Alegria CafeAlegria Cafe Jun 2012 - Feb 2020Vilanova I La Geltru, Catalonia, SpainStarted a Coffee shop, my responsibilities were inventory and logistics.
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Customer SupportActive 24, S.R.O. Mar 2014 - Jan 2015Sitges, Catalonia, SpainB2B customer support by phone, email and chat. I worked with the Scandinavian and English market. Working with webhelp, providing everything from software solutions, data analysis and back office operations. -
Customer Support SpecialistOne Contact Feb 2011 - Mar 2014Barcelona Area, SpainCustomer support by phone & email to the Swedish market.
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Telesales RepresentativeOne Contact Feb 2010 - Feb 2011Barcelona, Catalonia, SpainSales for the Swedish market.
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Telemarketing AgentTranscom Jan 2009 - Dec 2009Barcelona, Catalonia, SpainSales of electricity by the phone for the Swedish market. -
Sales RepresentativeOnoff Sverige Ab Jan 2008 - Dec 2008Malmö, SverigeResponsible for selling products and assisting customer needs on the sale floor. -
It SupportOrskov Consulting Jan 2006 - Dec 2007Svedala, Skåne County, SwedenI provided support to end users by phone, on email or on site
Morgan Jonsson Skills
Morgan Jonsson Education Details
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Very Good In All Categories Of Business Studies -
Nils Fredrikson SchoolSocial Studies -
Copenhagen Hospitality CollegeChef
Frequently Asked Questions about Morgan Jonsson
What is Morgan Jonsson's role at the current company?
Morgan Jonsson's current role is Quality Assurance / Sales / Coordinator.
What schools did Morgan Jonsson attend?
Morgan Jonsson attended Studied International Business Development At Aspero Kompetens, Nils Fredrikson School, Copenhagen Hospitality College.
What skills is Morgan Jonsson known for?
Morgan Jonsson has skills like Ledning, Microsoft Office, Projektledning, Strategisk Planering, Strategi, Gruppledning, Quality Analyst, Office, Business Development, Kundkontakt, Engelska, Spanska.
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