Morgan Krajewski Email & Phone Number

Texas, United States

Texas, United States

Southfield, Michigan, United States

• Change Management Expert: Lead change management training and communications for Managed Service Provider (MSP) and Vendor Management Software (VMS) implementations. Utilize educational strategies, program branding, and change management techniques to ensure successful MSP and VMS deployments.• Exclusive Trainer: Sole trainer for North American clients, delivering expert training on VMS systems including SAP Fieldglass, Beeline, VNDLY, and Evo.• Software Accuracy Tester: Conduct detailed software testing with UAT scripts provided by the tech team to verify the accuracy and completeness of client-facing websites.• Content Creator: Develop customized PowerPoint presentations for training sessions, Quick Reference Guides for Hiring Managers, Vendors, and Workers, and comprehensive business rule documents.• Implementation Coordinator: Oversee implementation timelines and coordinate cross-departmental communications, managing announcements and updates for clients, vendors, and workers.

Engaged in part-time work while actively seeking full-time opportunities following my previous position's conclusion due to COVID-19.• Client Consultation: Conducted detailed consultations to understand clients' personal style, preferences, and lifestyle needs, ensuring tailored and personalized fashion recommendations.• Outfit Curation: Selected and recommended outfits and accessories based on individual client profiles, current fashion trends, and seasonal styles, delivering a curated and cohesive wardrobe.• Wardrobe Management: Oversaw and updated client wardrobes, offering suggestions for new additions and style adjustments to enhance overall looks and maintain client satisfaction.•Trend Analysis: Stayed informed about the latest fashion trends, emerging brands, and industry developments to provide innovative styling solutions and keep clients updated with contemporary styles.• Client Relationship Building: Developed and maintained strong relationships with clients, ensuring repeat business and high levels of client loyalty through exceptional service and personalized attention.• Performance Metrics: Achieved and exceeded performance metrics, such as client satisfaction scores and sales targets, by delivering high-quality styling services and personalized fashion advice.• Collaboration: Worked closely with the Stitch Fix team, including other stylists and logistics staff, to ensure seamless operations and optimal client experiences.• Feedback Integration: Collected and incorporated client feedback to continuously refine and improve styling recommendations and services.

Remote

• Collaborated with team members to deliver effective and timely client support, assessing and addressing training needs by evaluating client strengths and weaknesses.• Developed and delivered customized training programs to help clients effectively use the Acsellerate application for business growth and management.• Designed annual training scripts and prepared detailed teaching plans to enhance client engagement and learning outcomes.• Led the Customer Outreach Initiative from January to June 2020, contributing to the expansion of the Acsellerate client base.• Created and adapted training classes for both new and existing users of the Acsellerate application, ensuring relevant and impactful content.• Conducted five regularly scheduled classes per month, accommodating up to 20 participants per session from February 2019 to June 2020.• Provided support to clients via email and phone, addressing inquiries and resolving issues related to the Acsellerate application.• Assisted colleagues and management with technical documentation, project support, and various reporting tasks.

Southlake, Texas

• Acted as the primary contact for maintenance, mailing, shipping, supplies, equipment, and errands, ensuring smooth daily operations.• Efficiently organized and scheduled meetings and appointments, enhancing office productivity and coordination.• Managed daily lunch orders for associates, contributing to a positive and well-supported work environment.• Partnered with HR to uphold and update office policies, maintaining a compliant and well-regulated workplace.• Streamlined office operations and procedures to improve efficiency and organization.• Collaborated with the IT department to oversee office equipment and ensure seamless functionality.• Spearheaded the branding initiative by coordinating the production and distribution of new company logo items, including hats, journals, pens, and customized Yeti cups, under tight deadlines.• Revamped and organized the office filing system, enhancing accessibility and efficiency.• Coordinated with the outsourced IT department to transition office files to a cloud-based system, improving data management and security.• Provided comprehensive support to presidents and executives, ensuring their needs were met effectively and professionally.

Dallas/Fort Worth Area

• Delivered comprehensive administrative and editorial support to 3 Vice Presidents and 6 consultants, ensuring efficient daily operations and high-quality outputs.• Acted as the lead editor, working closely with Vice Presidents to refine court case reports, addressing grammatical, punctuation, inference, and formatting issues in documents up to 600 pages.• Collaborated with fellow editors to proofread, redline, and resolve discrepancies in reports from Vice Presidents and consultants.• Created and integrated tables and graphs from Visio, Excel, and Word into reports, enhancing data presentation and clarity.• Prepared and polished over 20 PowerPoint presentations for client and internal meetings, delivering professional visual content.• Conducted daily research to cite relevant articles, publications, and books, supporting report content with robust evidence.• Managed and prepared over 20 confidential appraisal reports, ensuring accuracy and confidentiality.• Coordinated and scheduled meetings, including logistics, agendas, and minute-taking.• Handled complex travel arrangements and itineraries for executives, including flights, accommodations, and transportation.• Maintained executive calendars, scheduling appointments and resolving conflicts to optimize time management.• Managed office supplies and equipment, overseeing inventory control and vendor coordination for smooth operations.• Drafted, reviewed, and proofed correspondence, memos, and reports to ensure clarity and professionalism.• Developed and maintained efficient filing systems for both physical and digital documents.•Supported special projects with research, data analysis, and detailed report preparation as needed.

Dallas/Fort Worth Area

• Prepared over 100 research and composition reports, edited emails and letters to clients, and compiled sales materials for appointments and marketing events.• Managed calendar scheduling for 2 insurance agents, ensuring efficient organization and timely appointments.• Oversaw the electronic filing system, maintaining an organized and accessible office environment.• Updated and maintained files for over 400 clients, ensuring accuracy and up-to-date information.• Assisted with daily customer inquiries, providing prompt and effective support to enhance client satisfaction.• Processed policy changes, claims, and renewals, ensuring accurate documentation and timely resolution.• Conducted follow-up calls to clients to ensure satisfaction with services and address any concerns or issues.• Coordinated with underwriters and claims adjusters to facilitate smooth processing of client requests and claims.• Provided detailed explanations of insurance products and coverage options to clients, helping them make informed decisions.• Developed and maintained strong relationships with clients, offering personalized service and building long-term trust.

Southlake, Tx

• Brand Advocacy: Represented the Fossil brand with enthusiasm and expertise, consistently delivering exceptional customer service and creating memorable brand experiences.• Sales Performance: Drove sales through effective product presentations and promotions, achieving and often surpassing sales targets while demonstrating Fossil’s core values.• Customer Engagement: Engaged with customers to understand their needs, offering tailored recommendations and solutions that enhanced their shopping experience and fostered brand loyalty.• Product Knowledge: Maintained extensive knowledge of Fossil products, including features, benefits, and fashion trends, to provide informed advice and recommendations.• Visual Merchandising: Assisted in creating and maintaining visually appealing product displays and store layouts, aligning with brand standards and seasonal promotions.• Inventory Management: Managed inventory levels, including stock replenishment and organization, ensuring product availability and efficient store operations.• Training and Development: Trained over 20 new employees on brand standards, product knowledge, and sales techniques, contributing to a knowledgeable and effective team.• Customer Experience: Created memorable customer experiences using advanced selling skills and training materials, ensuring high levels of satisfaction and repeat business.• Customer Relationship Management: Built and maintained strong customer relationships through personalized service, follow-up communications, and resolving any issues or concerns.• Market Feedback: Collected and communicated customer feedback and market trends to management, contributing to product and service improvements.

Bachelor Of Science - Bs, Education

Bachelor Of Science (Bs), Early Childhood Education And Teaching

Activities and Societies: • UT at Austin College of Education Student Government • TOTS Member • Phi Theta Kappa - Membership Officer

High School Diploma

Drama club, cross country, community service