• Look over store operations, team members, and tasks delegated to the team.• Ensure training of team members along with providing coaching and mentoring.• Manage store money including counting the registers, safe deposits, change orders, and looking over cash reports. • Performs and supervises merchandising by planning and ensuring resets and revisions of departments are implemented. • Promotes teamwork and motivates team members by setting expectations, tracking progress, and showing excitement.

• Worked alongside the district manager for 10 weeks. • Completed a customer service project that led to updating and creating new coaching cards that were distributed out to Walgreens Stores nationwide. • Provided feedback to store managers after being a secret shopper, allowing them help to better implement training issues.• Sat in on the hiring process along with disciplinary actions as needed with management. Participated in region wide meetings with store managers, and district managers.

• Provided customers with friendly and efficient checkout service.• Greeted customers and offered my assistance with products to make shopping experience enjoyable. • Assisted the pharmacist and was trusted to use the pharmacy systems to keep patient and drug information private.• Adapted to work in a fast-paced environment while still giving efficient service.

• Set up tables such as putting linens and silverware on all of the tables.• Greeted guests in a friendly manner as they went through the service line.• Served food in a timely manner to make it as efficient as possible.• Picked up dishes promptly as guests completed their meal to exceed guest’s expectations.

• Took customer calls and provided extraordinary customer service by showing empathy, and patience.• Problem solved to help clients with their needs and concerns, like website navigation or login help.• Maintained a high level of confidentiality with the info provided from customers.

• Support the company in optimizing our financial transitions by performing reconciliation of payments and customer accounts.• Identify slow paying customers. • Strengthen and grow relationships with clients by communicating with customers regarding past due accounts. • Monitor and collect accounts receivable by contacting clients by phone, email, and mail.• Contained integrity and confidentiality in financial reports

• Work as an Insurance broker for a client base of age 65 and older. • Use marketing tools to find new clients and leads. • Customize insurance plans to suit individual needs. • Act as an intermediary between the client and insurance companies. • Quote premiums, submit applications and file and settle claims.