Morgan Lyons Email & Phone Number

Dallas, Tx, Us

•Gather supporting documentation to complete voucher forms and process brokers commission payments.•Coordinate complex on/off site meetings and conferences.•Provides general administrative support to an office or group of sales professionals.•Responsible for creating and maintaining team trackers, expense reporting, calculating commission splits, preparing proposal, presentation and communication materials.•Coordinates the distribution of internal and external marketing information.•Maintains CBRE brand, product, office and client messaging and consistency by applying templates to produce marketing materials including flyers, proposals, tour books, maps, floor plans and qualification packages.•Update and maintain various information for a range of databases.•May coordinate advertising schedules and placement with local centralized marketing groups.•May schedule appointments, keep calendars and arrange travel itineraries and meeting room reservations.•Generates standard and ad hoc reports as required and assist with website updates (as needed).•Tracks, collates and maintains inventory of marketing materials.•Organizes the preparation and production of customized, client specific property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs).

Us

Serve as the primary liaison for healthcare providers, including physician offices, hospitals, and clinics, ensuring seamless communication and resolution of inquiries. Expertise in navigating service contracts, in-network and out-of-network services, billing procedures, medical claims, and prior authorizations. Provide comprehensive guidance on using the online portal to streamline provider operations. Dedicated to delivering first-call resolution and an exceptional customer service experience by educating providers and fostering strong, positive relationships. Committed to leaving a lasting impression through professionalism, efficiency, and resourceful support.

• Coordination of Front Desk/Guest service duties including answering phone calls, scheduling procedures, taking messages and managing appointment calendars for all providers and clinicians.• Monitor and respond to email inquiries and social media throughout the day.• Maintain accurate tickets and scheduling in Orchid (POS).• Welcome new patients help assist them with paperwork any questions they may have.• Ensure that patient charts are accurate and up to date in Orchid (POS)/patient charts.• Check patients in and out. Schedule follow-up appointments and assist patients to pre-book for future procedures.• Very knowledgeable of different procedures we offer and able to go into depth explaining to patients.• Call patients to confirm appointments and following up with them after procedures. • Create and send out monthly birthday campaigns through Orchid (POS) on the first of every month.• Apply numbing cream for clinicians if needed before patient procedures.• Assisting any clinicians if they need assistance with any patient procedure.• Ensure that the front end lobby and retail areas are neat and orderly. Help with displaying different product line/feature items of the week, month, etc.• Monitor and maintain product inventory and ordering.• Helping create/update/monitor social media platforms.• Extensive customer service and customer relations skills.• Help with creating and executing office promotions.

• Answer and/or direct phone calls.• Handled incoming and/or outgoing mail.• Photocopy, fax and scan material for office staff/teachers/students as needed.• Maintained paper inventor and contacted vendor for service as needed.• Managed daily office operations such as: coordinate office projects to assure completion and deadlines met.• Monitored entrance security, making sure students/staff/visitors were being checked in/out of building correctly.• Supervised school lunches.• Updated and/or created Excel spreadsheets.• Updated student attendance in Skyward (POS) when coming into school late/early.

-Led customer-facing operations, ensuring exception service, timely order fulfillment, and issue resolution.-Supervised and trained staff, fostering a professional and customer-focused environment.-Streamlined workflows between customer service and production teams to optimize efficiency.-Maintained accurate transaction records and monitored inventory to support smooth daily operations.

• Exceeded expectations of front/back products knowledge.• Maintained clear communication between front counter staff, customers, and dry-cleaning professionals.• Ensuring customer experience and relationship is top priority.• Continuously multi-tasking, aiding with front and back office activities.

• Focused on a unique customer experience and retention while sustaining a positive drive, ensuring management objectives are exceeded.• Excelled in quality customer service.• Responsible for on boarding and training all new hires.• Collaborate and strategize with salon owners and managers on various monthly/quarterly promotions and incentives.• Assisted with the launch of a new location.

• Answering the phones/scheduling reservations.• Greeting and seating guests.• Assisting servers, clearing tables, expediting food and drinks.

• Helping customers place to go orders, expediting food and drinks.• Greeting and seating of guests, setting up reservations.• Assisting servers, clearing tables.

Bachelor Of Applied Science (B.A.Sc.), Business Administation

Associate Of Arts (A.A.), Generals