While working in Product, I,Translate customer requirements into workable features and collaborate with development teams to scope, design and launch new features.Gather requirements and build scopes based on information from customers, subject matter experts and internal stakeholders.Enhance product for marketing and sales, working closely with advertising to optimize messaging.As a Help Desk Lead I,Create and deploy the customer Knowledge Base for a self-serve model, integrated with chatbots in our softwareMonitor KPI reporting against SLAs and developed action plans to remediate deficiencies.Improve team's work quality by developing employee knowledge and abilities, and with the targeted requirement of high-qualified candidates for key roles.As an Onboarding Lead I,Coordinate smooth onboarding for new clients.Communicate with customers and internal teams to garner feedback on product usage and potential roadblocks.Document customer engagements within CRM or customer success platform.

As a Process Writer I,Created playbooks for internal use and trainingBuilt and maintained strong business relationshipsIdentified areas for improvement within the business and developed documents as required

As a Residential Sales Consultant I,Investigated and resolved reported customer issues for improved customer satisfaction.Remained up to date on current offerings and company processes.Overcame objections with successful product demonstrations and persuasive communication skills.

As a Vendor Sales Manager I,Established and maintained effective vendor relationships.Optimized sales strategies based on weekly, monthly and quarterly progress against annual objectives.Executed promotions, coordinating teams and merchandise to create attractive, successful displays.Demonstrated customer-first mentality based on sound customer relations principles and core company values.Achieved revenue targets across segments using excellent planning, resource management and team leadership abilities.