Morgan Mcinulty Email & Phone Number

Brisbane, Queensland, Australia

Customer Service Officer in Customer Service Centre. Responsible for taking inbound telephony calls assisting participants in the Disability Employment Services (DES) Program, Help Disability Care (HDC) Services and Commercial enquiries. Responsible for writing resumes and updates and actioning new client leads from initial enquiry to commencement.

Brisbane, Queensland, Australia

Duties included but not limited to:- Content Creation - assets for sales team and social media- Marketing Campaigns- Coordinating photoshoots- Running annual conference- Coding resources onto the corporate website via wordpress- Writing creative briefs for graphic designer- Creating content calendars- Writing presentations - Copywriting- Creating EDM's

Brisbane, Queensland, Australia

Working within the service delivery sector, dealing with customer enquiries and claims processing. I commenced my career dealing with national emergency payments for COVID-19 and Flood events. Within 6 months of working for the agency, I obtained a permanent position in the department. I then progressed to train new staff, work in the main business line taking ‘Families’ calls, complete several claim processing work and reviews of decisions and obtained a higher position as a level 4 public… Show more Working within the service delivery sector, dealing with customer enquiries and claims processing. I commenced my career dealing with national emergency payments for COVID-19 and Flood events. Within 6 months of working for the agency, I obtained a permanent position in the department. I then progressed to train new staff, work in the main business line taking ‘Families’ calls, complete several claim processing work and reviews of decisions and obtained a higher position as a level 4 public servant Show less

Chermside, Queensland, Australia

I previously worked for the ATO as a Law Interpretation Officer in the Review Dispute and Resolution. I was responsible for decision making regarding objections. Through assurance and compliance, I conducted audit activities and verified and reviewed them through case management. I have knowledge of taxation, superannuation, business and law and ensured that taxpayers comply with their obligations through applying the law to facts and circumstances regarding objections towards COVID-19 measures… Show more I previously worked for the ATO as a Law Interpretation Officer in the Review Dispute and Resolution. I was responsible for decision making regarding objections. Through assurance and compliance, I conducted audit activities and verified and reviewed them through case management. I have knowledge of taxation, superannuation, business and law and ensured that taxpayers comply with their obligations through applying the law to facts and circumstances regarding objections towards COVID-19 measures such as jobkeeper and cash flow boost. I was also responsible for issuing correspondence with a notice of decision and finalising objection cases. I was offered this role due to my hard work and commitment in my previous role as a Service Delivery Officer in CAS after 2 months of initially starting my ATO Career. Show less

Chermside, Queensland, Australia

Upon starting my ATO career, I was the forefront of customer service working as a CAS service delivery officer. I was responsible for proving super, business and tax advice to individuals and small businesses in a fast-paced telephony environment. I believe that my driven and hard-working nature, speed to competency and positive feedback from both clients and staff in my regular reviews assisted me when volunteering to help in floor support and securing a new position in RDR.

Clontarf, Queensland, Australia

Duties -Customer service, greeting clients, answering phone calls, booking appointments, responding to emails, dealing with queries, social media and newsletter marketing, general cleaning and tidying of clinic, telephone and register use, cash and eftpos handling, sterilising instruments