Morgan Mitchell Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Served as Change Management Lead for the deployment of a new Wealth Platform at a major Financial Services firm

Charlotte, North Carolina Area

Led effort for the development of a new service offering within the Individual Banking space of a major Financial Services firmo Served as Project Manager for the overall project o Helped develop a change management strategy for 1,000 impacted end users, inclusive of project communications, marketing materials, training, Pilot plan and full roll-out plan. Completed a stakeholder analysis to identify the impacted groups and used this to shape the change management strategy. o Executed the pilot communications plan. Developed the training materials and delivered Pilot training to end users. Used lessons learned from the Pilot to inform full roll-out strategyo Led project design efforts by analyzing current business processes and collaborating with Product Owner on design of the future state business processeso Helped develop business requirements and systems requirements for two new IT systemso Led the technology work stream, working with technology resources across systems to coordinate deployment schedules, testing efforts, and defect management. Led the business UAT efforts, creating and executing test scripts, and led the change request process for new requirementso Engaged the firm’s Legal and Compliance teams to ensure all internal business processes, client engagement processes, and training and marketing materials complied with industry and firm regulations

Greater Atlanta Area

Served as lead business systems analyst on an IT system development and implementation project for the federal governmento Collaborated with the client and the project’s key stakeholders to identify and develop the system business and technology requirements. Created requirement documents and process flowso Managed relationship with the development vendor to review requirements, recommend data design and implementation ideas, and address any questions or issueso Collaborated with the training team to develop an agency wide system training plan and develop targeted training materials for varying levels of project stakeholders. Delivered system training to end userso Led QA and UAT system testing. Created User Acceptance Testing (UAT) Plans and facilitated UAT with the client and stakeholderso Assisted the customer help desk in providing support to, and troubleshooting any issues with, end usersServed as a Project Management Office analyst on an IT system development and implementation project for the federal governmento Managed key project documents, such as the project management plan and risk register, to reflect changes in project strategyo Served as a cross-functional subject matter expert, assisting the Organizational Change Management and Requirements Gathering work streams with deliverable developmento Served as a member of the project’s acquisition process, helping develop the acquisition strategy and creating required acquisition documents and proposal solicitationso Organized monthly update meetings with project stakeholders to provide project updates and facilitate deliverable reviews and created briefings and related materials associated with each meeting

Arlington, Va

Provided direct financial and logistical support to a Program Manager for the Department of Defense’s Defense Advanced Research Projects Agency (DARPA) for a research portfolio that contained eight different programs and 40+ research contractso Participated in strategy planning sessions to develop and guide new project ideas, coordinating the programmatic, financial, and contractual requirementso Managed a $150 million plus research budgeto Acted as liaison between Program Manager and various stakeholders to manage expectations and determine stakeholder program requirementso Organized national program and project review meetings, including a bi-yearly conference and technology fair for all performers in the research portfolio