Evaluate current and proposed insurance contracts of our clients for the purpose of determining the overall competitiveness and viability of client’s benefit package.Develop RFP and marketing presentations based on carrier insurance proposals.Work closely with internal sales team to ensure partners’ sales activity supports strategic goals.Maintain accurate records in client-management software.Provide back-up support for Senior Analysts.

Write and edit clear, engaging copy for various channels, including website copy, email marketing and social media, tailored to promote the brand mission of holistic well-being through innovative mental health solutions.Design and personalize newsletters to deliver content that nurtures audience relationships and strengthens brand recognition.Collaborate with marketing, design, and sales teams to develop and execute creative campaigns that drive awareness, engagement, and conversions.Conduct in-depth online research to source the latest clinical studies, wellness trends, and news updates to enhance content accuracy, relevance, and value for readers.

Established and maintained relationships with multiple clients, internal account teams and various vendors. Conducted financial reporting and interpreted national benchmarking statistics by utilizing actuarial tools. Developed strategic planning methods on an annual basis to optimize client’s overall performance. Performed the role of the marketing communications liaison by engaging in creative content production and initiating collaborative discussions among departments.

Developed an online clothing business and earned status of Marketing Ambassador through high customer engagement levels. Created own custom branding by optimizing platform design. Monitored user engagement statistics across the online platform to increase sales through strategic promotion.

Ensured exceptional service standards and maintained high customer satisfaction. Answered and resolved all member, provider, and broker inquiries regarding products and services including claim investigation and travel program guidance. Managed requests and worked with medical review team for medical assistance services on a planned or emergency basis including evacuation and repatriation. Communicated and collaborated with medical physicians and facilities on a global scale to establish relations, initiate negotiations, and verify financial information. Appropriately managed time by proficiently documenting all mobile communications and updating confidential files in designated systems.

Documented and recorded confidential client information using CT DPH online database. Engaged in active listening and time management when conducting mobile phone interviews with clients. Expressed skills of emotional intelligence for appropriate client communication under sensitive circumstances of COVID-19.

Earned the role of Lead Employee Trainer and managed a team of pet care technicians. Initiated training sessions to teach daily functional duties and responsibilities. Maintained optimal animal health by monitoring individual status reports and providing a sanitary environment throughout the facility.

Adapted to new cultures through international travel among several countries in Europe and Africa. Learned and studied Greek cultural values and historic significance at Hellenic American University located in Athens. Earned the role as a Focus Group Mediator in the class setting for collaborative discussions on strategic marketing and content creation.