Morgan Mugo Email & Phone Number

Nairobi, Kenya

Nairobi, Kenya

• Analyse merchants’ payments-related issues, assist with disputes, and provide sustainable solutions• Collaborate with other internal teams such as, fraud and risk, business development, account management, and Developers for cascading and/or escalations of merchants’ payment-related concerns• Work closely with the development team and provide recommendations for back-end tools that improve customer service• Contribute to process improvement in merchant support by identifying sources of merchant issues.• Prepare reports on merchant feedback and submit them to the Merchant Support Manager

Nairobi, Kenya

• Monitor how both teams and individual employees are performing • Give constant direction to team members• Give detailed statistical feedback on the performance of team members• Provide assistance to team members who are experiencing difficulties • Delegate different customer service duties to team members • Recommend improvement on customer service processes • Prepare reports and customer feedback reports and submit them to the Customer Experience Manager

Nairobi, Kenya

● Answers incoming customer calls ● Analyze and respond appropriately to queries from customers ● Prepare product and service reports

Nairobi, Kenya

-Representing the company in daily meetings with KPLC-Inventory management -Site visits to oversee technicians progress-Oversee proper and correct installations for technical equipment-Reporting on days activities and projects progress

Nairobi, Kenya

Sign up new Merchants for Lipa na Mpesa. (Paybill & Till accounts)Activation of Dormant Paybill and Tills.Telesales for Zidisha Plus.

Plant Operator And Maintenance, Civil Engineering Technology/Technician

Chemical Engineering

Business Administration And Management